At a Glance
- Tasks: Handle customer calls and provide expert advice on parts availability and pricing.
- Company: Join Vospers, a family-run motor dealer group with a supportive culture.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development opportunities.
- Other info: Great career growth potential with many long-term employees.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Motor trade experience is a plus, but enthusiasm and a desire to sell are key.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you’ll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities of a Parts Telesales Advisor
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
Experience & Qualifications
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Attributes Required
- Be able to work well under pressure.
- An ability to retain training and an enthusiastic approach is vital.
- You must possess a desire to sell and win orders.
- Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location
Matford Way, Exeter
Salary
Dependent on Experience and Qualifications, to be discussed at interview
Hours
Monday to Friday, with Saturday on a rota
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Telesales Advisor | Exeter employer: Vospers
Vospers is an excellent employer that values its employees by fostering a supportive work culture and offering competitive benefits. Located in the vibrant city of Plymouth, we provide opportunities for professional growth and development, ensuring our team members can thrive in their careers while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Telesales Advisor | Exeter
✨Tip Number 1
Get to know Vospers! Research the company culture and values. When you understand what they stand for, you can tailor your approach in interviews to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Telesales Advisor, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Show your enthusiasm for sales! Prepare examples of how you've successfully sold products or services in the past. This will help you demonstrate your desire to win orders during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Telesales Advisor | Exeter
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to join Vospers and contribute to our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills. We love seeing how your background aligns with the Parts Telesales Advisor role, so don’t hold back!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well, as this reflects your communication skills, which are key for this position.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Vospers
✨Know Your Stuff
Familiarise yourself with the motor trade and parts sales. Brush up on common parts and their uses, as well as any promotions Vospers might be running. This will show your enthusiasm and help you answer questions confidently.
✨Practice Your Pitch
Prepare a brief introduction about yourself and your experience in telesales or customer service. Highlight any relevant skills, especially your ability to work under pressure and retain information quickly, as these are key for the role.
✨Show Off Your Tech Skills
Since computer literacy is important, be ready to discuss your experience with systems like CDK Drive or similar software. If you haven’t used it before, mention your willingness to learn and adapt quickly.
✨Engage with Enthusiasm
During the interview, demonstrate your desire to sell and win orders. Use positive body language and maintain eye contact. Remember, they’re looking for someone who can connect with customers and handle inquiries professionally.
