At a Glance
- Tasks: Make outbound calls to boost sales and assist customers with their queries.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be part of a supportive team and make a real impact in sales.
- Qualifications: Experience in motor trade parts and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Senior Parts Advisor is to actively make outbound calls to obtain additional sales, offer products and promotions to trade customers and to work closely with other team members and in particularly an external Sales Representative to identify and convert sales growth opportunities.
Key Responsibilities & Accountability
- To assist in answering incoming phone calls within our call centre at peak times.
- Offer existing customers who call in at least one product from any of our promotions.
- Aim to make a minimum of 50 outbound calls per day to recover any potential lost sales, add link sell opportunities or cross sell aftermarket parts on price led enquiries.
- Analyse sales data to understand what products can be promoted to specific customers.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
- Assist the parts advisors with complex situations I.E customer queries and look up of parts.
- Cover for the parts Supervisor in his absence.
- Set examples at all times for staff to follow in respect of our core values.
Experience and Qualifications
- Motor trade parts experience would be advantageous.
- Computer literate in Microsoft Excel and Word.
- Previous experience using the CDK Drive (Kerridge) system valuable.
- Previous experience using Internet based portals would be beneficial.
Attributes Required
- Be able to work well under pressure.
- An ability to retain training and an enthusiastic approach is vital.
- You must possess a desire to sell and win orders.
- Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location: Matford Way, Exeter
Salary: Dependent on Experience and Qualifications, to be discussed at interview
Hours: Monday to Friday, with Saturday on a rota
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Parts Advisor in Exeter employer: Vospers
Vospers is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work environment in Exeter. With a comprehensive benefits package including a holiday accrual scheme, professional development opportunities, and various employee assistance programmes, Vospers fosters a culture of growth and recognition. Join us to be part of a family-run business that values its people and provides meaningful career prospects in the dynamic motor trade industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vospers. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Senior Parts Advisor role, especially your sales skills and ability to handle customer queries.
✨Tip Number 3
Show off your enthusiasm! When you're chatting with the interviewer, let your passion for the motor trade shine through. Talk about your desire to sell and win orders, and how you can contribute to the team's success at Vospers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Parts Advisor in Exeter
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us see your enthusiasm for the motor trade and parts sales. Share any relevant experience you have and how it fuels your desire to excel in this role.
Tailor Your CV:Make sure your CV is tailored to the Senior Parts Advisor position. Highlight your motor trade experience, especially with systems like CDK Drive, and any achievements that demonstrate your sales skills.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vospers
✨Know Your Products Inside Out
As a Senior Parts Advisor, you'll need to be familiar with the products and promotions on offer. Make sure you research Vospers' inventory and any current promotions before your interview. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Your Sales Pitch
Since the role involves making outbound calls and selling products, practice your sales pitch. Role-play with a friend or family member to get comfortable with presenting offers and handling objections. This will prepare you for the real deal during the interview.
✨Demonstrate Team Spirit
Vospers values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific examples of how you’ve worked with colleagues to achieve sales goals or resolve customer issues. This will highlight your ability to fit into their supportive environment.
✨Show Your Problem-Solving Skills
The job requires assisting with complex customer queries, so think of examples where you've successfully resolved difficult situations. Be prepared to explain your thought process and how you approached these challenges, showcasing your ability to think on your feet.
