Commercial Service Advisor

About UsVospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Full range of motor discounts for service, sales & parts

Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support

Bike to work Scheme

Professional development and recognition programme

On-line discount site & life planning services

Staff & Customer Referral schemes

The RoleAs a Commercial Service Advisor, you\’ll be operating within the Commercial Service department. The main purpose of a Commercial Service Advisor is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times.

Key Responsibilities & Accountability

Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

Identify the customer requirements and where possible, supply an accurate fully inclusive costing.

Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.

Produce accurate job cards, invoices, estimates and related information.

Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.

Produce warranty job cards in line with the manufacturers policy and procedures.

Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.

Liaise with the Parts Department to ensure availability of parts.

Arrange an efficient collection/delivery of customers vehicles and courtesy cars.

Ensure all cars that are loaned to customers are suitably insured by the customer.

Ensure customers service books are stamped as confirmation of a service carried out.

Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly

Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.

Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.

Qualifications/SkillsIn order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry. You will also need:

A standards and quality driven management style.

An eye for detail.

To be motivated by a passion for quality and great service delivery.

Interpersonal, administrative, and organisational skills.

To be computer literate.

Hold a valid UK Driving License.

SalaryDependent on experience and qualifications to be discussed at interview

HoursMonday to Friday with Saturday on a rota

Care – Accountability – Performance – Respect – IntegrityWe are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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