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For Companies At a Glance
- Tasks: Welcome customers, book vehicles, and provide excellent service.
- Company: Vospers, a family-run motor dealer group in South West.
- Benefits: Holiday accrual, life insurance, discounts, and professional development.
- Other info: Long-term career opportunities with a friendly work environment.
- Why this job: Join a supportive team and grow your career in the automotive industry.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
About us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The role
Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be:
- Providing a warm welcome to customers and booking in vehicles.
- Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing.
- Monitoring workshop hours, to provide an efficient service to customers.
- Giving customers a full explanation of work carried out, making the most of any additional selling opportunities.
- Carrying out administration such as producing job cards, invoices, estimates, and updating customer's accounts.
About you
You will need:
- Customer service experience
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- Comfortable using different computer systems
- Automotive background, or Service Advisor experience, highly desirable
Location: Barnstaple, North Devon
Salary: Dependent on experience and qualifications to be discussed at interview
Hours: Monday to Friday (with Saturday on a rota)
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40 years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Service Advisor (Multiple Roles) in Barnstaple employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Multiple Roles) in Barnstaple
✨Tip Number 1
Get to know Vospers! Research the company culture and values. When you understand what makes them tick, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your customer service experience. Think of specific examples where you went above and beyond for a customer. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Vospers family.
We think you need these skills to ace Service Advisor (Multiple Roles) in Barnstaple
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining Vospers.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially in a busy environment like ours!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vospers
✨Know the Company
Before your interview, take some time to research Vospers. Understand their values, services, and what makes them a leading motor dealer group. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with a warm approach.
✨Demonstrate Multi-tasking Abilities
In a busy environment like Vospers, being able to juggle multiple tasks is crucial. Think of instances where you've successfully managed several responsibilities at once, and be ready to discuss how you prioritise and stay organised under pressure.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or professional development opportunities. This shows your enthusiasm and helps you gauge if Vospers is the right fit for you.