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For Companies At a Glance
- Tasks: Learn to sell parts online and provide top-notch customer service.
- Company: Join Vospers, a dynamic company with a focus on teamwork.
- Benefits: Gain valuable experience, competitive pay, and a supportive work environment.
- Why this job: Kickstart your career in e-commerce while making customers happy.
- Qualifications: No prior experience needed, just a passion for learning and teamwork.
- Other info: Great opportunity for growth in a fast-paced industry.
Overview
The main purpose of a Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service
Key Responsibilities & Accountability
- Parts Sales
- Administration duties
- Ensuring Customer Satisfaction
- Promote a Parts team culture
- Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
- Answer customer queries & part information queries via phone, email & face to face interactions
- Research competitor pricing to ensure competitiveness.
- Prospect & research new selling opportunities.
- Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
- Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
- Packing & Shipping duties
- Ensure payment is received before shipping goods.
- Arrange collection by designated courier(s)
- Parts Administration
- Take full part in stock check activities.
- Provide customer data for input into Parts databases and assist in maintaining databases.
- Ensure all paperwork is completed accurately and promptly.
- Ensuring Customer Satisfaction
- Ensure continuously high feedback scoring for all relevant on-line shop areas.
- Work together with other members of the parts team to ensure the best possible service to customers.
- Communicate with customers and suppliers openly and honestly.
- Record and action customer complaints in line with Vospers policy.
- Implement and develop customer service systems.
- Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
- Promote a Parts Team Culture
- Maintain and contribute to a good and fair working environment for all staff.
- Work closely and openly with all staff and managers to achieve a team culture.
- Respect all staff’s views and opinions.
- Deputise for other members of the team when required.
- Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.
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Apprentice E-Commerce Parts Advisor employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice E-Commerce Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research Vospers and their e-commerce platforms like eBay and Amazon. This will help you understand their products and customer service approach, making you stand out in interviews.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to clearly convey information about parts and services is key. We recommend role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your enthusiasm for customer service! Think of examples where you've gone above and beyond for customers. This will demonstrate your commitment to ensuring customer satisfaction, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Vospers team.
We think you need these skills to ace Apprentice E-Commerce Parts Advisor
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us see your enthusiasm for the parts industry! Mention any relevant experience or interest you have in e-commerce and customer service. We love candidates who are excited about what they do!
Tailor Your Application: Make sure to customise your application to fit the Apprentice E-Commerce Parts Advisor role. Highlight your skills that match the job description, like communication and teamwork. We want to know how you can contribute to our parts team culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Vospers
✨Know Your Parts
Before the interview, make sure you familiarise yourself with the range of parts the company sells. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this is crucial for the role.
✨Research Competitors
Take some time to research competitor pricing and e-commerce strategies. Being able to discuss this knowledge during your interview will demonstrate your proactive approach and understanding of the market.
✨Team Player Attitude
Be ready to talk about your experiences working in a team. Highlight how you’ve contributed to a positive work environment and how you can promote a team culture, as collaboration is key in this role.
