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For Companies At a Glance
- Tasks: Lead a team to maximise service department profitability and ensure top-notch customer service.
- Company: Vospers is a family-run motor dealer group in the South West, valuing its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, paid sick leave, and professional development.
- Why this job: Join a supportive culture with career growth and a focus on customer satisfaction.
- Qualifications: Experience in management and customer service is essential; passion for teamwork is a plus.
- Other info: Flexible hours, a friendly environment, and long-term career opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Service Manager is to maximise service department profitability through the development of a professional and efficient team, while ensuring that each customer receives exemplary customer service.
Key Responsibilities & Accountability
- Ensure the service department achieves budget objectives by continual examination of accounts, operating controls and composite figures to initiate improvements and corrective action where variations occur.
- To operate the department efficiently, this will be measured by productivity and utilization, labour efficiency and KPIS.
- Ensure all daily, weekly and monthly reports are drawn from the dealer management systems to enable the monitoring of the accounting practices.
- Promote and explain Customer Viewpoint standards to your team ensuring the department excels in customer satisfaction.
- Motivate staff through positive leadership and frequent appraisal meetings to determine clear and obtainable objectives.
- Encourage and endorse joint identification of training and support needs, confirming all personnel are trained to a level so they are able to carry out their work in an efficient and professional manner.
- Provide coaching when required if individual goals are not met, helping to continually guide and control the effectiveness of the team.
- To improve the quality of customer service and retention through enhancing facilities, improving personnel skills and high standards of quality workmanship.
- To ensure all customer complaints are dealt with promptly, courteously and sympathetically and to maintain an accurate written record of all complaints and actions taken to restore customer satisfaction, and ensure the same type of complaint does not reoccur.
- To address issues relating to participation in customer service reporting. Define measures to prevent reoccurrence, set targets and allocate specific responsibilities, and to monitor progress to completion.
- Develop department business plans and draw up budgets for expense and sales targets, agreeing these with the directors to make certain the department is profitable.
- Develop communications with other members of the management team/departments to encourage the ongoing exchange of ideas to foster strong inter-Company relations.
- Provide regular information to senior management and board regarding the departments progress and achievement of targets.
- Keep up to date with all product knowledge of entire range and comparable product ranges of Vospers competitors.
- Work with your Line Manager and Senior Management Team in discussing the needs of Vospers and the rest of the team.
- Work with your Line Manager and Senior Management Team following all processes and procedures that are put in place.
Location
Barnstaple
Salary
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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Aftersales Manager - Barnstaple employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Barnstaple
✨Tip Number 1
Familiarise yourself with Vospers' values and culture. Since they emphasise a supportive working environment and career development, showing that you align with these values during your interactions can make a strong impression.
✨Tip Number 2
Research the latest trends in customer service within the automotive industry. Being knowledgeable about current best practices will help you demonstrate your commitment to improving customer satisfaction, which is a key responsibility of the role.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past. Highlighting your leadership skills and ability to motivate staff will be crucial, as the role requires fostering a professional and efficient team.
✨Tip Number 4
Network with current or former employees of Vospers if possible. Gaining insights from their experiences can provide you with valuable information about the company and help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Aftersales Manager - Barnstaple
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Aftersales Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in service management, customer satisfaction, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet budget objectives and improve service quality.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your skills in managing teams, improving customer service, and achieving financial targets. Make it personal and engaging.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of Aftersales Manager.
How to prepare for a job interview at Vospers
✨Understand the Company Culture
Before your interview, take some time to research Vospers and its family-run ethos. Understanding their values, such as care, accountability, and respect, will help you align your answers with what they prioritise in their team.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your capability to fulfil one of the key responsibilities of the role.
✨Prepare for Customer Service Scenarios
Given the emphasis on exemplary customer service, be ready to discuss how you've handled customer complaints in the past. Think of specific instances where you turned a negative experience into a positive outcome, showcasing your problem-solving skills.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the service department. Be prepared to discuss how you have previously achieved budget objectives and improved profitability through data analysis and operational controls.
