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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch workmanship and customer satisfaction in our workshop.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development opportunities.
- Why this job: Make a real impact by leading a skilled team in a supportive environment.
- Qualifications: Experience in management and a passion for the automotive industry.
- Other info: Long-term career growth with a company that values loyalty and development.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Vospers Workshop Controller is to ensure the highest possible standard of workmanship in the Department. All jobs must be allocated to the appropriate team member, completed in the required time period and compliant with Vospers first time fix policy to ensure customer satisfaction.
Key Responsibilities & Accountability
- Develop processes that support the timely completion and submission of reports.
- Ensure all chargeable materials and labours are recorded on job cards thus enabling accurate invoicing and job costing.
- In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion. This process should also include notification for the Valetor to clean the vehicle before handover.
- Ensure all job cards have a complete report of all service and repair interventions. Confirm all upsell items must be communicated to the Service Advisors with 20 minutes of inception. Written approval must come from the Service Advisors before work is undertaken.
- Approach tasks in a consistent, efficient and structured manner.
- Be fully conversant with all manufacturer technical literature and information bulletins, ensuring this information is passed out (or easily accessible) and understood by all the technicians.
- Identify all training and coaching requirements to develop all the technicians in the Workshop.
- Ensure that there is adequate staff cover to meet the dealerships opening hours.
- Hold and attend regular meetings to ensure that any workshop team concerns or ideas are recorded and reported back to the relevant persons.
Location
Matford Way, Exeter
Salary
Dependent on Experience and Qualifications, to be discussed at interview
Hours
Monday to Friday
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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Workshop Controller employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend workshops or events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Vospers and understanding their values. We want to see your passion for the role and how you can contribute to our supportive environment. Show us you’re a great fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We want you to shine and show us your skills and experience confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We appreciate candidates who take that extra step!
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us at Vospers and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Vospers Motor House Ltd
✨Know Your Stuff
Familiarise yourself with Vospers' values and the specifics of the Workshop Controller role. Understand their first time fix policy and be ready to discuss how you can ensure high standards of workmanship in your previous roles.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on communication, efficiency, and training. Highlight any processes you've developed that improved team performance.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations in the workshop. Think about times when you've had to allocate tasks, manage time effectively, or deal with customer concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how Vospers measures success in the workshop. This shows your genuine interest in the role and the company.
