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For Companies At a Glance
- Tasks: Welcome customers, book vehicles, and provide excellent service.
- Company: Vospers is a family-run motor dealer group in the South West.
- Benefits: Enjoy holiday accrual, life insurance, and discounts on services.
- Why this job: Join a supportive team with great career prospects and long-term growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
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About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The role
Our Service Advisors Coordinate Between Our Workshop And Customers To Provide Our Customers With Excellent Service And Knowledge. As a Service Advisor You Will Be
- Providing a warm welcome to customers and booking in vehicles.
- Identifying customers\’ requirements and where possible, supplying an accurate fully inclusive costing.
- Monitoring workshop hours, to provide an efficient service to customers
- Giving customers a full explanations of work carried out, making the most of any additional selling opportunities.
- Carrying out administration such as producing job cards, invoices, estimates, and updating customer\’s accounts.
About You
You will need:
- Customer service experience
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- Comfortable using different computer systems
- Automotive background, or Service Advisor experience, highly desirable
Location
Barnstaple, North Devon
Salary
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday (with Saturday on a rota)
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Motor Vehicle Manufacturing
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Service Advisor - Barnstaple employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Barnstaple
✨Tip Number 1
Familiarise yourself with Vospers Motor House Ltd and their values. Understanding their commitment to customer service and employee development will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your automotive knowledge, especially if you have previous experience as a Service Advisor. Being able to discuss common vehicle issues and solutions can demonstrate your expertise and confidence in the role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you went above and beyond to meet customer needs, as this will resonate well with Vospers' focus on customer satisfaction.
✨Tip Number 4
Practice your communication skills, particularly your telephone manner. Since the role involves a lot of customer interaction, being able to convey warmth and professionalism over the phone is crucial for making a great first impression.
We think you need these skills to ace Service Advisor - Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any automotive background. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and warm telephone manner. Mention specific examples of how you've provided excellent customer service in the past.
Showcase Your Multi-tasking Abilities: In your application, provide examples of how you've successfully managed multiple tasks in a busy environment. This will show that you can handle the demands of the Service Advisor role.
Highlight Your Technical Skills: If you have experience using different computer systems, be sure to mention this in your application. Highlight any relevant software or tools you've used in previous roles.
How to prepare for a job interview at Vospers Motor House Ltd
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service, highlighting your communication skills and warm telephone manner.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vospers. Be ready to discuss how you can effectively coordinate between the workshop and customers, ensuring a smooth service experience.
✨Demonstrate Your Multi-tasking Ability
The role requires juggling various tasks in a busy environment. Think of instances where you've successfully managed multiple responsibilities and be prepared to share these during the interview.
✨Research Vospers and Their Values
Understanding Vospers' commitment to their employees and customers will help you align your answers with their values. Mention how you appreciate their supportive working environment and how you can contribute to their team culture.