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For Companies At a Glance
- Tasks: Help customers find the right parts and boost sales opportunities.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Customer service skills and a passion for cars are a plus.
- Other info: Flexible working environment with long-term career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
To satisfy customer needs by identifying and issuing the correct parts. To maximize all sales opportunities. Offer products and promotions to trade customers. Work closely with other team members and Sales Representatives to identify and convert sales growth opportunities. Provide technical advice. Ensure good levels of customer service.
Key Responsibilities & Accountability
- Answer parts calls in a timely and professional manner.
- Provide information on the availability and suitability of parts in line with customer needs.
- Promote and sell parts to achieve recognized targets.
- Work to increase business opportunities.
- Supply accurate and detailed parts quotations.
- Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
- Communicate major sales campaigns by both Vospers and manufacturers effectively and promptly to the customer base.
- Adopt a flexible approach to working in all areas i.e. internal, customer facing and telesales.
- Liaise with other department staff i.e. drivers and warehouse to ensure smooth processing of customers orders.
Location: Marsh Mills, Plymouth
Salary: Dependent on Experience and Qualifications, to be discussed at interview
Hours: Monday to Friday - 08:30-17:30
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Parts Advisor | Plymouth employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor | Plymouth
✨Tip Number 1
Get to know Vospers! Research the company culture and values. When you walk into that interview, show them you understand what they stand for and how you can fit in. It’s all about making that connection!
✨Tip Number 2
Practice your customer service skills! As a Parts Advisor, you'll need to handle calls and queries like a pro. Role-play with a friend or family member to get comfortable with answering questions and promoting products.
✨Tip Number 3
Bring your A-game to the interview! Prepare some examples of how you've maximised sales opportunities or provided excellent customer service in the past. We want to see your experience shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor | Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any relevant experience in customer service or sales, as well as your ability to work with parts and technical advice.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Vospers and how you can contribute to the team. Be sure to mention your passion for customer service and any specific achievements in previous roles.
Showcase Your Communication Skills: Since you'll be answering calls and liaising with customers, it's important to demonstrate your communication skills in your application. Use clear and professional language, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at Vospers Motor House Ltd
✨Know Your Parts
Familiarise yourself with the types of parts Vospers deals with. Brush up on common automotive terminology and be ready to discuss how you can identify and recommend the right parts for customers. This shows your enthusiasm and knowledge about the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. Vospers values good customer service, so demonstrating this skill will set you apart.
✨Sales Savvy
Be ready to talk about your experience with sales and how you’ve maximised opportunities in previous roles. Consider discussing specific targets you’ve met or exceeded, and how you promoted products effectively. This aligns perfectly with the role's responsibilities.
✨Team Player Attitude
Vospers emphasises teamwork, so think of examples where you collaborated with others to achieve a goal. Be prepared to discuss how you communicate with team members and other departments to ensure smooth operations. This will highlight your ability to fit into their supportive environment.
