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For Companies At a Glance
- Tasks: Engage with customers, answer calls, and provide parts information in a fast-paced environment.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development opportunities.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Motor trade experience is a plus, but enthusiasm and computer skills are key.
- Other info: Dynamic work environment with great career growth potential.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you’ll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
Experience & Qualifications
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Attributes Required
- Be able to work well under pressure.
- An ability to retain training and an enthusiastic approach is vital.
- You must possess a desire to sell and win orders.
- Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location
Matford Way, Exeter
Salary
Dependent on Experience and Qualifications, to be discussed at interview
Hours
Monday to Friday, with Saturday on a rota
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Telesales Advisor | Exeter employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Telesales Advisor | Exeter
✨Tip Number 1
Get to know Vospers! Research their values and culture so you can show how you fit in. When you chat with them, drop in some knowledge about their services or recent promotions to impress them.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, make sure you're comfortable talking about parts and pricing. Role-play with a friend to get the hang of it and sound confident.
✨Tip Number 3
Show your enthusiasm! When you speak with them, let your passion for sales and customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Telesales Advisor | Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Telesales Advisor role. Highlight any relevant motor trade experience or customer service skills, as this will show us you’re a great fit for our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work at Vospers and how your background makes you the perfect candidate. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since you'll be answering calls and emails, make sure your written application showcases your communication skills. Use clear language and a positive tone to demonstrate how you’d interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vospers Motor House Ltd
✨Know Your Stuff
Familiarise yourself with the motor trade and parts sales. Brush up on common parts terminology and the types of products Vospers offers. This will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Pitch
Prepare a brief introduction about yourself and your experience, especially any relevant customer service or sales roles. Practising this will help you articulate your skills clearly during the interview.
✨Show Off Your Tech Skills
Since computer literacy is important, be ready to discuss any experience you have with systems like CDK Drive or similar software. If you don’t have direct experience, highlight your ability to learn new systems quickly.
✨Be Customer-Focused
Vospers values customer service, so think of examples where you've gone above and beyond for a customer. Be prepared to discuss how you would handle customer inquiries and complaints professionally.