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For Companies At a Glance
- Tasks: Handle customer calls and provide expert advice on parts availability and pricing.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, birthday leave, discounts, and professional development opportunities.
- Why this job: Be part of a supportive team and grow your career in the automotive industry.
- Qualifications: Motor trade experience is a plus, but enthusiasm and a desire to sell are key.
- Other info: Work in a dynamic environment with long-term career prospects.
The predicted salary is between 25000 - 35000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you’ll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities Of a Parts Telesales Advisor
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquiries in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
Experience & Qualifications
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
Attributes Required
- Be able to work well under pressure.
- An ability to retain training and an enthusiastic approach is vital.
- You must possess a desire to sell and win orders.
- Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location Matford Way, Exeter
Salary Dependent on Experience and Qualifications, to be discussed at interview
Hours Monday to Friday, with Saturday on a rota
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Senior Telesales Advisor in Exeter employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Telesales Advisor in Exeter
✨Tip Number 1
Get to know Vospers! Research the company culture and values so you can show how you fit in. Mention specific benefits or initiatives that resonate with you during your conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend to get the hang of it.
✨Tip Number 3
Show your enthusiasm for sales! Be ready to share examples of how you've successfully sold products or services in the past. We love seeing that passion!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status there.
We think you need these skills to ace Senior Telesales Advisor in Exeter
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to join our team at Vospers and contribute to our success.
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Senior Telesales Advisor.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your written application, don’t be afraid to let your personality come through. We appreciate candidates who can communicate effectively and connect with our customers.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Vospers Motor House Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Vospers. Being able to discuss specific parts and promotions during your interview will show your enthusiasm and understanding of the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a Telesales Advisor, as you'll need to understand customer needs. Practising this skill can help you respond more effectively to questions.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully sold products or handled customer inquiries in the past. Highlighting your sales experience will align well with the desire to sell and win orders that Vospers is looking for.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a mock customer call. Practising these scenarios beforehand can help you feel more confident and showcase your ability to work under pressure.