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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage vehicle bookings in a dynamic environment.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Other info: Great career growth potential with a long-standing team culture.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Previous experience in a similar role and strong interpersonal skills required.
The predicted salary is between 25000 - 35000 £ per year.
About Us
Vospers is a family‑run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On‑line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Commercial Service Advisor you will operate within the Commercial Service department. The main purpose is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and promoting Vospers core and brand values at all times.
Key Responsibilities & Accountability
- Book in vehicles, ensuring appointments are convenient for the customer and the department in line with workshop capacity.
- Identify customer requirements and, where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours to ensure hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturer’s policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non‑chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
- Arrange efficient collection/delivery of customer vehicles and courtesy cars.
- Ensure all cars loaned to customers are suitably insured by the customer.
- Ensure customer service books are stamped as confirmation of a service carried out.
- Collect all monies or signed authority due prior to release of the vehicle and ensure it is banked promptly.
- Respond to the telephones and written enquiries promptly, courteously and efficiently.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
Qualifications/Skills
To be successful in this position you will need to be highly ambitious, personable, confident and possess previous experience working in a similar role within the industry. You will also need:
- A standards and quality‑driven management style.
- An eye for detail.
- To be motivated by a passion for quality and great service delivery.
- Interpersonal, administrative and organisational skills.
- To be computer literate.
- Hold a valid UK Driving Licence.
Salary
Dependent on experience and qualifications to be discussed at interview.
Hours
Monday to Friday with Saturday on a rota, to cover a period of maternity leave.
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40 years of service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Commercial Service Advisor in England employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Service Advisor in England
✨Tip Number 1
Get to know the company! Research Vospers and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Commercial Service Advisor, you'll be interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even refer you for the position, giving you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Vospers family.
We think you need these skills to ace Commercial Service Advisor in England
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us get a feel for how you'd fit into our team.
Tailor Your Application: Make sure to tailor your application to the Commercial Service Advisor role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining Vospers.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Vospers.
How to prepare for a job interview at Vospers Motor House Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Vospers. Understand their values, services, and what sets them apart in the motor industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Commercial Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your interpersonal skills and how you handle difficult situations with grace and professionalism.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as booking vehicles, managing workshop hours, and liaising with parts departments. Brush up on relevant terminology and processes so you can speak confidently about your experience and how it aligns with the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, career development opportunities, and what success looks like in this role. This shows you're not just interested in any job, but specifically in growing with Vospers.