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- Tasks: Support the sales team with vehicle preparation and customer experience.
- Company: Join Vospers, a family-run leading motor dealer group in the Southwest.
- Benefits: Enjoy 30 days annual leave, motoring discounts, and professional development opportunities.
- Why this job: Be part of a supportive team with long-term career growth and a positive work culture.
- Qualifications: Well-organised, process-driven, and possess a valid driving license.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Commercial Vehicle Sales Support Coordinator
About the job: Commercial Vehicle Sales Support Coordinator
At Vospers, we believe in the importance of our people. That\’s why we are proud that many of our staff stay with us and develop their careers over the long term. In fact, over 100 of our staff have completed between 10 and 40 years of service with us.
We are a family-run business and a leading Southwest motor dealer group that offers a supportive working environment, unrivalled career prospects, and a comprehensive benefits package:
- 30 days of annual leave (including bank holidays), increasing with length of service + a paid day off for your birthday!
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral schemes
Role and responsibilities
As a Commercial Vehicle Sales Support Coordinator, you will support the sales team in the sale, preparation, movement, and overall customer experience in the supply of new and used commercial vehicles. The role exists to increase the efficiency of the department, ensure process adherence to reduce risk, provide a consistent quality customer experience, maximize the timely visibility of sale vehicles to the market, and remove unnecessary costs or delays.
- Coordinate mechanical and cosmetic preparation of both sold and unsold vehicles
- Ensure displayed and demonstrator vehicles are well presented, clean, fuelled, and appropriately prepared to meet Vospers standards and consumer legislation
- Liaise with internal and external suppliers to ensure all required work and accessory fitment are completed within deadlines
- Support the sales team with inbound customer inquiries via phone
- Review vospers.com and Autotrader to ensure quality used adverts are presented
- Perform final quality control checks before vehicles are handed over or displayed
- Support 48-hour follow-up calls with customers and feedback any concerns to relevant sales personnel
- Carry out weekly demo audits to monitor mileage and cleanliness
- Organize the collection and delivery of vehicles as necessary
- Assist with photography of sales vehicles
About you
- Well-organized and process-driven
- Ability to work well within a close-knit team
- Self-disciplined and able to work under pressure
- Valid Driving License (subject to DVLA checks)
We ask all our colleagues to demonstrate our core values: care, accountability, performance, respect, and integrity.
No terminology in this advert is intended to be deemed discriminatory. We welcome applications from all suitably qualified persons regardless of age, gender, race, religion, disability, sexual orientation, or marital status.
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Commercial Vehicle Sales Support Coordinator employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Vehicle Sales Support Coordinator
✨Tip Number 1
Familiarise yourself with Vospers' values and culture. Since they emphasise care, accountability, performance, respect, and integrity, think about how you can demonstrate these qualities in your interactions during the application process.
✨Tip Number 2
Research the commercial vehicle market and Vospers' offerings. Being knowledgeable about their products and services will help you engage more effectively with the sales team and show your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to work under pressure. Think of specific examples from your past experiences that highlight these abilities, as they are crucial for the role of a Sales Support Coordinator.
✨Tip Number 4
Network with current or former employees of Vospers if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Commercial Vehicle Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Commercial Vehicle Sales Support Coordinator. Emphasise your organisational skills, ability to work under pressure, and any previous experience in sales support or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Vospers that appeal to you, such as their commitment to employee development and supportive working environment.
Highlight Relevant Experience: In your application, be sure to include examples of past roles where you demonstrated strong organisational skills, teamwork, and process adherence. This will show that you can effectively support the sales team and enhance the customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vospers Motor House Ltd
✨Show Your Organisational Skills
As a Commercial Vehicle Sales Support Coordinator, being well-organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your ability to prioritise and stay on top of deadlines.
✨Demonstrate Team Spirit
This role requires working closely with the sales team. Be ready to discuss how you've collaborated with others in previous jobs. Highlight any specific instances where your teamwork led to improved outcomes or customer satisfaction.
✨Know the Company Values
Familiarise yourself with Vospers' core values: care, accountability, performance, respect, and integrity. During the interview, weave these values into your responses to show that you align with their culture and are a good fit for the team.
✨Prepare for Customer Interaction Scenarios
Since you'll be handling customer inquiries and follow-ups, think about how you would approach various customer service scenarios. Be prepared to share examples of how you've effectively resolved customer issues or enhanced their experience in the past.
