Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage vehicle bookings in a dynamic environment.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Must be ambitious, personable, and have experience in a similar role.
- Other info: Great career growth potential with a long-standing team culture.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
As a Commercial Service Advisor, you’ll be operating within the Commercial Service department. The main purpose of a Commercial Service Advisor is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times.
Key Responsibilities & Accountability
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.
- Arrange an efficient collection/delivery of customers vehicles and courtesy cars.
- Ensure all cars that are loaned to customers are suitably insured by the customer.
- Ensure customers service books are stamped as confirmation of a service carried out.
- Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly.
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
Qualifications/Skills
In order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry. You will also need:
- A standards and quality driven management style.
- An eye for detail.
- To be motivated by a passion for quality and great service delivery.
- Interpersonal, administrative, and organisational skills.
- To be computer literate.
- Hold a valid UK Driving License.
Salary
Dependent on experience and qualifications to be discussed at interview.
Hours
Monday to Friday with Saturday on a rota.
Values
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Commercial Service Advisor employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Service Advisor
✨Tip Number 1
Get to know Vospers! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your approach and make a real connection during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Commercial Service Advisor role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Vospers, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Commercial Service Advisor role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Vospers Motor House Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Vospers. Understand their values, services, and what makes them stand out in the motor industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Commercial Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your interpersonal skills and how you handle difficult situations with grace and professionalism.
✨Be Ready for Role-Specific Questions
Expect questions that relate directly to the responsibilities of the role, such as booking in vehicles or managing workshop hours. Think about how you would approach these tasks and be ready to discuss your strategies and any relevant experience you have.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
