At a Glance
- Tasks: Coordinate between customers and the workshop to deliver top-notch service.
- Company: Join Vospers, a family-run motor dealer group that values its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development.
- Other info: Dynamic work environment with opportunities for growth in North Devon.
- Why this job: Be the friendly face of our service team and make customers smile.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The role
Our Service Advisors coordinate between our workshop and customers to provide customers with excellent service and knowledge.
- Providing a warm welcome to customers and booking in vehicles.
- Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing.
- Monitoring workshop hours to provide an efficient service to customers.
- Giving customers a full explanation of work carried out, making the most of any additional selling opportunities.
- Carrying out administration such as producing job cards, invoices, estimates, and updating customers' accounts.
About You
- Customer service experience
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- Comfortable using different computer systems
- Automotive background, or Service Advisor experience, highly desirable
Location: Barnstaple, North Devon
Salary: Dependent on experience and qualifications to be discussed at interview
Hours: Monday to Friday (with Saturday on a rota)
Statement: No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
Service Advisor in Barnstaple employer: Vospers Motor House Ltd
Vospers is an exceptional employer that prioritises the well-being and development of its employees in the heart of North Devon. With a supportive work culture, comprehensive benefits including a holiday accrual scheme and professional development opportunities, Vospers fosters a rewarding environment for Service Advisors to thrive. The family-run ethos ensures that every team member feels valued, making it a fantastic place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Barnstaple
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vospers Motor House Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vospers Motor House Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Barnstaple
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vospers Motor House Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Vospers Motor House Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vospers Motor House Ltd!
How to prepare for a job interview at Vospers Motor House Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
