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For Companies At a Glance
- Tasks: Learn to sell parts online and provide top-notch customer service.
- Company: Join Vospers, a leading name in motor vehicle manufacturing.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive team environment.
- Why this job: Kickstart your career in e-commerce while making customers happy!
- Qualifications: No prior experience needed, just a passion for learning and teamwork.
- Other info: Dynamic role with opportunities for growth and development.
Overview
The main purpose of an Apprentice Vospers E-Commerce Parts Advisor is to learn about how to contribute towards selling the range of parts within the Company portfolio, generating business through the internet, tele-sales and retail counter areas of the business whilst consistently delivering excellent customer service.
Responsibilities
- Parts Sales
- Administration duties
- Ensuring Customer Satisfaction
- Promote a Parts team culture
- Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
- Answer customer queries & part information queries via phone, email & face to face interactions
- Research competitor pricing to ensure competitiveness.
- Prospect & research new selling opportunities.
- Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
- Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
- Packing & Shipping duties
- Ensure payment is received before shipping goods.
- Arrange collection by designated courier(s)
- Parts Administration
- Take full part in stock check activities.
- Provide customer data for input into Parts databases and assist in maintaining databases.
- Ensure all paperwork is completed accurately and promptly.
- Ensuring Customer Satisfaction
- Ensure continuously high feedback scoring for all relevant on-line shop areas.
- Work together with other members of the parts team to ensure the best possible service to customers.
- Communicate with customers and suppliers openly and honestly.
- Record and action customer complaints in line with Vospers policy.
- Implement and develop customer service systems.
- Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
- Promote a Parts Team Culture
- Maintain and contribute to a good and fair working environment for all staff.
- Work closely and openly with all staff and managers to achieve a team culture.
- Respect all staffs views and opinions.
- Deputise for other members of the team when required.
- Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.
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Apprentice E-Commerce Parts Advisor employer: Vospers Motor House Ltd
Contact Detail:
Vospers Motor House Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice E-Commerce Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research Vospers and their e-commerce platforms like eBay and Amazon. This way, when you chat with them, you can show off your knowledge and passion for their parts and services.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events related to the motor vehicle industry. Building relationships can give you an edge and might even lead to insider tips on landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Vospers team.
We think you need these skills to ace Apprentice E-Commerce Parts Advisor
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let us know why you're excited about the role of an Apprentice E-Commerce Parts Advisor. Share any relevant experiences or interests that connect you to e-commerce and customer service. We love seeing genuine enthusiasm!
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the responsibilities listed in the job description. Mention specific parts of the role, like promoting parts on our e-commerce platforms, to show that you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Vospers.
How to prepare for a job interview at Vospers Motor House Ltd
✨Know Your Parts
Familiarise yourself with the range of parts offered by the company. Understand their features, benefits, and how they compare to competitors. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to ensuring customer satisfaction.
✨Research the Company
Take some time to research Vospers and its e-commerce platforms. Understand their business model, values, and recent developments. This will not only help you answer questions but also show that you're genuinely interested in being part of their team.
✨Practice Communication Skills
Since the role involves interacting with customers via phone, email, and face-to-face, practice your communication skills. Role-play common scenarios with a friend to build confidence in handling queries and complaints effectively.
