Field Application Engineer, UK - Reconeyez
Job type: Full-time
At Reconeyez, powered by VOSKER, we are redefining remote surveillance. Our solar‑powered, cellular‑connected security solutions are designed for environments where traditional systems fall short — delivering reliable, intelligent monitoring for construction sites, critical infrastructure, and remote assets. As we continue to expand our presence in the UK, we are looking for a Field Application Engineer to join our growing team. This is a highly impactful, customer‑facing role at the intersection of technical expertise, customer success, and sales support.
Responsibilities
- Deliver technical training, product demonstrations, and onboarding for dealers and integration partners
- Support field deployments, including pilot programs and high‑profile installations
- Configure and troubleshoot integrations between Reconeyez’s cloud platform and third‑party systems
- Diagnose and resolve complex technical issues across hardware connectivity, and software
- Act as a technical escalation point and coordinate with internal teams
- Partner with Sales to support pre‑sales activities and customer presentations
- Provide hands‑on support when required while guiding partners
- Gather and communicate customer feedback to Product and Engineering
- Maintain documentation in Pipedrive and Atlassian tools
- Travel extensively (~50%) across the UK.
Success Metrics
- Dealer growth and repeat business
- Successful deployments and integrations
- Reduced onboarding friction and faster issue resolution
- Positive partner feedback
- Contributions to product improvement
Qualifications
- 3+ years in a technical, customer‑facing role
- Experience with hardware systems and networking
- Familiarity with VMS or monitoring platforms
- Experience with integrations and troubleshooting
- Strong problem‑solving and communication skills
Bonus
- Experience in physical security industry
- Exposure to LTE/networking equipment
- Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace
Who You Are
- Commercially aware technician
- Independent and hands‑on
- Customer‑focused and relationship‑driven
- Comfortable in a growing, evolving environment
Benefits
- Be part of a growing UK business
- Work with innovative remote security technology
- Build and shape the Field Engineering function
- High autonomy and growth opportunities
