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- Tasks: Support hotel operations and manage supplier communications with precision.
- Company: Join a dynamic hotel team focused on collaboration and excellence.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be at the heart of hotel operations and make a real difference.
- Qualifications: Fluent in English, strong organisational skills, and a team player.
- Other info: Entry-level position with a chance to learn and grow in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
JOB TITLE: Hotel Department Administrator
DEPARTMENT: Hotels
REPORTS TO: Optimisation and L&D Manager
Business Context
With offices across the continent and affiliates around the globe, VOSAIO brings a world of European travel solutions. We’re the foremost specialists in the B2B travel sector and our unparalleled experience and market-leading service have driven significant sales growth in recent years. Allied to our buying power, our corporate expertise has enabled us to partner with the very best local suppliers at destinations throughout Europe.
The Role
The Hotel Department Administrator provides administrative support to the Hotel Purchasing Specialist team and management, assisting with the coordination of hotel bookings and supplier communications. The role involves managing confirmations, amendments, deadlines, and documentation, while ensuring accurate records and effective day-to-day support of the hotel department function. We are ideally seeking a UK-based candidate who can commute to our Hammersmith headquarters (with a hybrid working arrangement available following probation), and who demonstrates strong attention to detail, a willingness to learn, and a collaborative, team-focused approach.
Key Responsibilities
- Monitor and follow up on outstanding supplier responses in a timely manner, including deadline extensions, booking confirmations and cancellations, rooming list amendments, special requests, and proforma invoices.
- Liaise with suppliers via email and telephone in line with sales requirements.
- Screen, process, and accurately archive all supplier responses and documentation.
- Request and follow up on information relating to visa letters, as required.
- Monitor outstanding pre-payments and deposits, and liaise with both the Sales team and suppliers to ensure timely resolution.
- Confirm bookings, ensuring all terms and conditions are agreed prior to finalisation.
- Produce daily reports on expiring option deadlines.
- Assist with the creation and setup of new products.
- Undertake ad hoc administrative duties to support the wider team.
Person Profile
- Fluency in English, both written and spoken, is essential.
- Demonstrated ability to collaborate effectively in a team-based environment.
- Strong organisational and time management skills.
- Excellent attention to detail.
- Additional European language skills are essential.
What You Can Expect
- A competitive salary, commensurate with experience.
- A friendly, supportive team and a positive working environment.
- A modern London office designed to support collaboration and productivity. xlqdzyr
- Hybrid working arrangements available following successful completion of a 3-month probation period.
- Comprehensive training and ongoing support to help you succeed in the role
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Hotel Department Administrator employer: Vosaio Travel Group
Contact Detail:
Vosaio Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Department Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their operations and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to organisation and time management. We want you to shine when discussing how you handle multiple priorities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team directly.
We think you need these skills to ace Hotel Department Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Hotel Department Administrator role. We want to see how your organisational skills and attention to detail shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re excited about this role and how you can contribute to our team. Don’t forget to mention any relevant experience with supplier management or administration.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. We love candidates who can express themselves well in writing, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vosaio Travel Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hotel Department Administrator. Familiarise yourself with tasks like managing supplier responses and confirming bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities or met tight deadlines. Be ready to discuss how you keep track of tasks and ensure nothing slips through the cracks.
✨Brush Up on Your Communication Skills
As communication is key in this position, practice articulating your thoughts clearly and confidently. You might be asked about how you handle supplier communications or follow-ups, so think of specific instances where your communication made a difference.
✨Be Ready for Teamwork Questions
This role requires collaboration, so expect questions about working in teams. Prepare to share examples of how you've supported colleagues or worked independently. Highlight your ability to adapt and contribute positively to team dynamics.
