At a Glance
- Tasks: Build strong relationships with clients and ensure their success with our innovative energy analytics solutions.
- Company: Join Vortexa, a pioneering tech company transforming the energy industry with AI and satellite data.
- Benefits: Enjoy flexible working, private health insurance, and equity options in a vibrant, diverse team.
- Other info: Opportunity for continuous learning and career development in a collaborative culture.
- Why this job: Be a key player in enhancing customer experiences and driving growth in a fast-paced environment.
- Qualifications: Experience in customer success or related fields, with strong communication and relationship-building skills.
The predicted salary is between 60000 - 84000 £ per year.
Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.
The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team.
In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus on onboarding, engagement, adoption. This will help to ensure that renewal and growth are a success.
You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with our products and services.
As the primary champion of client experience, you will interface closely and dynamically across the business, orchestrating a best-in-class experience for existing and prospective users. You will coordinate seamlessly between the commercial organisation, subject matter experts, marketing, product and R&D.
You will be hungry to expand your network of contacts within the customer base, virtually and in person, to promote the way in which we add value. You must be an adaptive and driven self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.
You will be responsible for:
- Understanding our client's strategic goals and needs, in detail, and continually prioritising and executing customer success programs and touchpoints to drive onboarding, adoption and to secure retention.
- Building and nurturing relationships with clients: leveraging product/domain knowledge to collaborate on long-term relationships with clients, improving use cases to drive success.
- Prioritising your book of business; collaborating daily with internal stakeholders to develop targeted user-level and account-level plans.
- Driving Growth: Monitoring customer health to drive, identify and log growth opportunities.
- Providing customer training, and coordinating service & support needs, both in person and virtually.
- Proactively sharing knowledge and best-practices with clients, as well as internally.
Requirements Skills & Experience:
- Must have experience in energy, shipping or in the wider commodity/financial/trading or data & analytics sector.
- Have experience in Customer Success, with proven record of partnering with customers on their needs.
- Client-first mentality and track record of adoption, churn prevention and renewal success.
- Several years' experience within a customer success, sales or business development role (B2B SaaS experience a plus).
- Strong relationship building and relationship management skills.
- First-class communication skills - verbal and written.
- Experience using customer success analytics tools, including CRM systems; experience using data to inform decisions and with a measurement-orientated approach.
It would be great if you also:
- Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers.
- Have exceptional organisational skills, communication and active listening skills.
- Have strong business acumen and problem-solving skills.
- Are data-minded with an excellent ability to manipulate and organise analytics for decision making. An understanding of Python in business use, APIs, integration processes would be a bonus.
- Are results orientated with the ability to prioritise multiple objectives and work effectively in ambiguous situations.
- Value working in an open and collaborative environment.
- Have an ability to handle the big picture as well as deep dive into details, and can tell stories about solutions, value and relationships.
Benefits:
- A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge.
- A team of motivated characters and top minds striving to be the best at what we do at all times.
- Constantly learning and exploring new tools and technologies.
- Acting as company owners (all Vortexa staff have equity options) - in a business-savvy and responsible way.
- Motivated by being collaborative, working and achieving together.
- A flexible working policy - accommodating both remote & home working, with regular staff events.
- Private Health Insurance offered via Vitality to help you look after your physical health.
- Global Volunteering Policy to help you ‘do good' and feel better.
Customer Success Manager - Energy Commodity Analytics in London employer: Vortexa
Vortexa is an exceptional employer located in the heart of Greater London, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong emphasis on employee growth and personal development, team members are encouraged to take on new challenges and drive impactful business initiatives. The vibrant company culture not only values individual contributions but also promotes a sense of community, making it a rewarding place for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Energy Commodity Analytics in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vortexa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vortexa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Energy Commodity Analytics in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vortexa:Your cover letter is your chance to shine! Tell us why you want to work at Vortexa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vortexa!
How to prepare for a job interview at Vortexa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
