Customer Success Manager - Energy Commodity Analytics

Customer Success Manager - Energy Commodity Analytics Customer Success Manager - Energy Commodity Analytics 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole. The Role: Vortexa is looking for a Customer Success Manager in London to play an influential role in our post-sale customer experience in the European region and have a major role in our ambitious growth plans. You will join a globally growing customer success team, working seamlessly in partnership with our wider commercial team. In this role, you will proactively train, nurture and develop value-based relationships with our customer base across the global energy and shipping spectrum. You will help to deliver on their needs and ambitions through a laser focus on onboarding, engagement, adoption. This will help to ensure that renewal and growth are a success. You will be the first point of contact for our existing users, harnessing a solutions-focused knowledge of the product and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with our products and services. As the primary champion of client experience, you will interface closely and dynamically across the business, orchestrating a best-in-class experience for existing and prospective users. You will coordinate seamlessly between the commercial organisation, subject matter experts, marketing, product and R collaborating daily with internal stakeholders to develop targeted user-level and account-level plans Driving Growth: Monitoring customer health to drive, identify and log growth opportunities Providing customer training, and coordinating service collaborating daily with internal stakeholders to develop targeted user-level and account-level plans Driving Growth: Monitoring customer health to drive, identify and log growth opportunities Providing customer training, and coordinating service experience using data to inform decisions and with a measurement-orientated approach It would be great if you also: Have excellent engagement and influencing skills with an ability to establish trusted advisor relationships with business decision makers Have exceptional organisational skills, communication and active listening skills Have strong business acumen and problem-solving skills Are data-minded with an excellent ability to manipulate and organise analytics for decision making. An understanding of Python in business use, APIs, integration processes would be a bonus. Are results orientated with the ability to prioritise multiple objectives and work effectively in ambiguous situations Value working in an open and collaborative environment Have an ability to handle the big picture as well as deep dive into details, and can tell stories about solutions, value and relationships Benefits A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge A team of motivated characters and top minds striving to be the best at what we do at all times Constantly learning and exploring new tools and technologies Acting as company owners (all Vortexa staff have equity options)- in a business-savvy and responsible way Motivated by being collaborative, working and achieving together A flexible working policy- accommodating both remote