Revenue Operations Manager in London

About Us:

Vortexawas founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence,Vortexacreates an unprecedented view of global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets.

With offices in London, New York, Houston, Singapore,Genevaand the UAE, we are building the definitive platform for energy and freight analytics globally - backed by leading investors including Morgan Stanley & Notion Capital.

The Role:

We areseekinga commercially minded Revenue Operations Manager to own the post-sales side of our revenue engine, based in our London office. Reporting to the VP of Revenue Operations and working closely with the VP ofCustomer Success, you will bridge Sales Ops and Customer LifecycleOps - making sure the customer journey from signature to renewaland expansionruns on clean data, sharpprocessesand well-timed signals.

You’llbe the operational partner to our Customer Success leadership, Account Managers, CSMs and Finance, turning product usage and contract data into early warnings, expansionopportunitiesand predictable renewals. This is an individual contributor role for someone who enjoys designing the system and rolling up their sleeves to run it.

It’san ideal opportunity for someone who wants to shapepost-sales operations at a scaling SaaS business, while learning about one of the world’s most impactful and complex industries.

Your core priorities:

• Expansion and renewal signals: design and run the signal framework that surfaces expansion, upsell and renewal risk early - combiningproductusage,conversation insights,customerhealthdataand Salesforce contract data into clear, actionable views for AMs and CSMs

• Automationand escalationprecision engine: build customer intelligence automations that route the right alert to the right owner at the right time, with defined escalation paths when an account shows risk

• Entitlements, onboarding, andoffboarding: own entitlement accuracy across Salesforce, CPQ and product access - ensuring customers get exactly whatthey’vebought, and that downgrades,churnand offboarding are handled cleanly and on time

• Processes and playbooks: design, document and continuously improve post-sales playbooks across onboarding, adoption,renewalsand expansion, so our CS and AM teams run a consistent, measurable motion

In this role you will also:

• Partner with CS leadership on onboarding, engagement,adoptionand retentionprocesses, including time-to-value tracking and health scoring

• Run the renewals operating rhythm with CS and Finance - renewal pipeline visibility, forecast accuracy and on-time renewals

• Administer Salesforce CPQ for post-sales motions (renewals, amendments, upsells) and own complianceand adherence to standard policies, ensuring renewal intent is documented well ahead of term end

• Own post-sales systems architecture and data flows acrossthe tech stack, including but not limited toSalesforce, CPQ,Customer Success Platforms,Product Usageand Engagementtools,keeping data clean,connectedand trusted

• Apply AI tooling to automate analysis, accelerateinsightand strip manual admin out of the post-sales workflow

• Work internally withenablementto deliver content toAMs and CSMs on systems,processesand playbooks, so new ways of workingactually stick

• Own book-of-business allocation for AMs and CSMs, working with Sales Ops to keep coverage balanced and aligned to territory design

• Report on post-sales KPIs - gross and net revenue retention, renewal rates, expansionpipelineand health trends - as part of our weekly business review cadence

You will have:

• At least 4 years of experience in Revenue Operations, CS Operations or Sales Operations at a B2B SaaS company, with meaningful exposure to post-sales motions

• Hands-on Salesforceexpertise, including Salesforce CPQknowledge (bonus)

• Experience withCustomer Success Platforms,and other key CS tech stack tools

• A track recordof building automations, health scores or signal frameworks that changed how a team acted

• A strong grasp of subscription mechanics - ARR, NRR, GRR, renewals,amendmentsand co-terming

• Practical AIproficiency- comfortable using AI tools(e.g.Claude, ChatGPT, Copilot) to build workflows,analysedata and automate repetitive work

• The ability to translate between Sales, CS and Finance, and earn trust with senior stakeholders

• A structured, proactive approach - you spot the gap, design thefixand ship it without waiting to be asked

Great if you have:

• Experience bridging Sales Ops and CS Ops in a singlerole, orhaving worked on both sides of the handover.

• Salesforce Admin or CPQ certification, and familiarity with data or integration tooling such as SQL, Snowflake or Zapier.

• A genuine interest in the energy, freight,commoditiesspaceor wider data & analytics- experience in the sector is a plus.

• Enjoy flexible hybrid working – split your time between home and our office, with the freedom to work where you’re most productive.

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge

• A team of motivated characters and top minds striving to be the best at what we do at all times

• Constantly learning and exploring new tools and technologies

• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way

• Motivated by being collaborative, working and achieving together

• Private Health Insurance offered via Vitality to help you look after your physical health

• Global Volunteering Policy to help you ‘do good’ and feel better

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