At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a fast-paced environment.
- Company: Join McAllister, a Vortex Company, leading in innovative trenchless technologies.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Other info: Dynamic workplace with opportunities for travel and career advancement.
- Why this job: Make a real impact by solving tech challenges and supporting your colleagues.
- Qualifications: 2+ years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Mc Allister, a Vortex Company, is a fast-growing infrastructure leader delivering cutting-edge trenchless technologies and turnkey services.
We solve tough challenges in water, sewer, and industrial infrastructure within a fast-paced, safety-first culture.
Role Overview
The IT Helpdesk Technician provides hands on, Tier 2 technical support across the business.
You will resolve escalated end user issues, support core infrastructure, and maintain system performance during a period of rapid growth and acquisition.
Key Responsibilities
- Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues.
- Service Desk: Log, track, and resolve incidents and service requests within Freshservice.
- Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365.
- Endpoint & Security: Manage endpoints using RMM tools (Ninja One preferred) and assist with EDR security.
- Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, TCP/IP, VPN) and support Windows/virtualised servers (Hyper‑V, VMware).
- Lifecycle Operations: Handle workstation setup, imaging, deployment, patching, and IT onboarding/offboarding.
- Project Delivery: Collaborate on infrastructure transitions, office expansions, and user migrations.
Requirements
- Experience: 2+ years of hands‑on Tier 2 IT support experience.
- Technical Stack: Proficiency with Active Directory, Microsoft 365, RMM (Ninja One), and Freshservice.
- Infrastructure: Solid understanding of basic networking and server virtualisation (Hyper‑V/VMware).
- Core Skills: Strong troubleshooting, communication, and customer service skills with a process‑driven mindset.
- Mobility: Valid UK driving licence and willingness to travel up to 50%.
Qualifications
- GCSEs (or equivalent) in English and Maths.
- Basic computer and networking knowledge.
Vortex Companies, LLC and all of its subsidiaries, considers applicants for all positions without regard to race, color, creed, religion, sex, age, national origin, marital status, status with regard to public assistance, or sexual orientation.
All applicants will be considered solely on the basis of their qualifications.
We are a fair chance employer.
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Contact Details:
Vortex Companies - Trenchless Infrastructure Rehabilitation Solutions Recruitment Team
