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For Companies At a Glance
- Tasks: Lead a dynamic team to manage and upgrade our network infrastructure.
- Company: Join Vorboss, a forward-thinking ISP with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days annual leave.
- Other info: Diverse workplace committed to inclusion and employee well-being.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: 5+ years in service desk roles with strong networking knowledge.
The predicted salary is between 50000 - 65000 £ per year.
Role Overview
Vorboss is looking for a Team Leader Senior Network Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. The senior network engineers will be required to interact with customers, as well as being an escalation point for the Junior Network Engineers, and other members of the team, when issues arise.
Key Responsibilities
- To build, manage and develop a strong ISP networking team providing customer centric services.
- To be responsible for and manage operational systems, processes and procedures as required.
- To be able to troubleshoot complex technical issues, working with customers and third-party suppliers.
- To mentor, train and assist Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations.
- To develop, manage and maintain technical processes, procedures, protocols, and build a comprehensive Knowledge Base.
- To manage and maintain up to date detailed documentation for the Network Infrastructure.
- To commission, maintain and upgrade our Network Infrastructure.
- To manage changes to the Network Infrastructure as and when required.
- To always be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned.
- To be able to effectively communicate both orally and in writing both within the technical team, the wider organisation and to customers.
The Right Candidate
- At least 5 years’ experience working within a service desk within an SME / ISP / MSP environment.
- Proven technical team leading and hands-on network engineering experience.
- Current working knowledge of routing, switching & wireless technologies.
- Solid understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment.
- Excellent knowledge and experience of networking standards, protocols, and technologies.
- Extensive experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments.
- Experience with scripting / programming languages.
- Experience with building network automation tools.
- Experience with DDoS mitigation solutions.
- Knowledge of PCI DSS, ISO 27001, ITIL or equivalent certification frameworks.
Desired Skills
- Certifications: CCNA, CCNP, JNCIA-Junos, Fortinet NSE 1 and 2, SolarWinds Certified Professional, ITIL Foundation.
- Degree educated or equivalent work experience.
- Knowledge of CRM/ERPs like Oracle/Salesforce.
Personal Attributes
- Strong team leading, troubleshooting and analytical skills.
- Ability to manage multiple priorities in a fast-paced MSP environment.
- Proactive mindset with a commitment to continuous learning and improvement.
- Methodical, organised, and detail focused.
- Customer focused with excellent verbal and written communication skills.
Benefits
- Employee Share Plan.
- Company pension scheme.
- Bonus scheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Private Healthcare.
- Life assurance.
- Income Protection.
- Access to Spill, our mental health support partner.
- Cycle to work scheme.
- Half price gym memberships through the healthcare provider.
- Free eye test.
- Travel loan.
- Hastee app, to help manage your salary and finances.
Diversity, Inclusion, And Equal Opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
Service Desk Team Leader (Managed Networks) employer: Vorboss
Contact Detail:
Vorboss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader (Managed Networks)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Vorboss. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got experience with Juniper routers or DDoS mitigation, make sure to highlight that in conversations. Bring examples of how you’ve tackled complex issues in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare for the interview like it’s a big project. Research Vorboss, understand their network infrastructure, and think about how you can contribute to their goals. Be ready to discuss your technical knowledge and how you can mentor junior engineers – they’ll love that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Vorboss. Let’s get you that Service Desk Team Leader role!
We think you need these skills to ace Service Desk Team Leader (Managed Networks)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Desk Team Leader. Highlight your experience in managing teams and troubleshooting complex network issues, as these are key for us at Vorboss.
Showcase Your Skills: Don’t forget to showcase your technical skills! Mention your knowledge of routing, switching, and any relevant certifications like CCNA or CCNP. We want to see how you can contribute to our network infrastructure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vorboss
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of routing, switching, and wireless technologies. Be ready to discuss your hands-on experience with Juniper routers and MPLS networks, as well as any scripting or automation tools you've used. This will show that you're not just a leader but also a technical expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about times when you mentored junior engineers or resolved complex issues. Highlight your ability to manage multiple priorities while keeping the team motivated and focused on customer-centric services.
✨Communicate Clearly and Confidently
Since you'll be interacting with customers and team members, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your communication skills, both written and verbal. This will help convey your ability to bridge the gap between technical jargon and customer understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot a network issue or manage a change in infrastructure. Think through your approach and be ready to explain your thought process, as this will showcase your analytical skills and methodical mindset.