Installation Design Coordinator

About Vorboss

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us. At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivaled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. Our vision is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and we promise to provide a supportive workplace based on respect and trust. Vorboss is building the future of business infrastructure in London. We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on.

Role Overview

To review, coordinate and ensure the successful completion and delivery of Vorboss surveys. This includes route map quality, survey data integrity, and identifying field efficiencies that result in a higher success rate of surveys and more efficient installations.

Key Responsibilities

• Ensure the field surveying teams are submitting their route maps on time (in line with our SLAs) and to a quality standard (working closely with individuals and field Delivery Leads to address any issues).
• Review and approve route map documents ensuring they are neat, clear, and free from errors and achieve the “customer facing” nature of these deliverables.
• Review installation manifest and fibre design to ensure our surveys lead to successful installations (validate fibre design, and ensure all the equipment, materials and instructions required for a successful installation are captured in the manifest).
• Ensure our survey proposals align with our design best practices and support future connections into building, and consult with the fibre planning team where deviations are presented and/or require additional approval.
• Validate that all survey forms (including civils requirements) are uploaded and captured accurately by the survey teams before progressing orders to Build.
• Identify and record any non-standard installations, and ensure adequate instructions are provided to the installation team, and variations are communicated to the service Delivery team as required.

Cross-Team Coordination

• Review the weeks surveys and ensure that resources are being allocated efficiently, identifying gaps for additional works to be performed by survey teams.
• Work closely with field operations to modify calendars as required to support priorities and ensure the correct personnel are being assigned to jobs.
• Work closely with H&S teams to help troubleshoot complex installations and ensure safe systems of work are in place.
• Act as a central point of contact for route map questions raised by either the Build team or Service Delivery team.

Admin & Data Integrity

• Take ownership for the accuracy and integrity of information in the installation manifest and Compass prior to installation.

The Right Candidate

• Experience in telecoms, fibre, utilities, or field operations.
• Strong understanding of surveying, route mapping, or installation processes.
• Excellent attention to detail and commitment to data accuracy.
• Able to manage multiple priorities and work to tight deadlines.
• Strong communication and cross-team coordination skills.
• Proactive problem-solver with a continuous improvement mindset.
• Confident reviewing technical documentation and identifying risks.
• Organised, accountable, and customer-focused.
• Experience with operational systems and scheduling tools is desirable.

Benefits

• Employee Share Plan.
• Company pension scheme.
• Bonus scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app, to help manage your salary and finances.

Diversity, Inclusion, And Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.