Head of Solutions

About Vorboss

Vorboss is building London’s next-generation business fibre network, expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is to give London businesses a single, trusted partner for connectivity, managed IT, and cyber protection.

Role Overview

We’re looking for an IT Solutions Consultant to design and shape best-in‑class managed IT, cloud, connectivity, and security solutions for our customers. Acting as a trusted technical advisor, you’ll work closely with customers to understand their current environment, challenges, and future ambitions, translating these into scalable, secure, and commercially viable solutions. You’ll play a critical role across the full pre‑sales lifecycle, from discovery through to solution design, while ensuring a smooth transition into delivery. Working cross‑functionally with Sales, Product, and Delivery teams, you’ll help build repeatable, high‑quality managed service offerings that reflect Vorboss’ standards.

Key Responsibilities

• Lead and support technical discovery sessions to understand customer environments, challenges, and future requirements.
• Design and propose tailored managed IT, cloud, connectivity, and security solutions aligned to customer needs.
• Translate technical concepts into clear, outcome‑driven recommendations for both technical and non‑technical stakeholders.
• Partner with Sales to shape solutions that balance technical integrity, scalability, and commercial viability.
• Produce and validate solution designs, architectures, and scope of work documentation.
• Ensure all solutions align with best practice managed service models and are deliverable within operational frameworks.
• Assess customer environments to ensure compatibility, integration, and minimal disruption during implementation.
• Design and support delivery of:
• Microsoft 365 and Azure solutions (including identity, security, and endpoint management)
• Google Workspace environments
• Backup, disaster recovery, and business continuity solutions
• Cloud migrations, tenant consolidations, and platform upgrades
• Advise customers on best practice architecture, licensing, and security posture.
• Support validation and testing of solutions prior to deployment.
• Work closely with Sales, Product, and Commercial teams to develop scalable, repeatable managed service offerings.
• Collaborate with Delivery teams to ensure a seamless transition from design to implementation.
• Provide clear technical guidance and early validation to reduce delivery risk.
• Escalate complex or non‑standard requirements to senior stakeholders where required.

The Right Candidate

• Proven experience in a customer‑facing technical role such as IT Solutions Consultant, Solutions Architect, or Pre‑Sales Engineer.
• Strong background in managed IT services, cloud platforms (particularly Microsoft 365 and Azure), and modern workplace solutions.
• Experience designing end‑to‑end solutions across cloud, security, and infrastructure.
• Confident communicator, able to simplify complex technical concepts for a range of stakeholders.
• Commercially aware, with the ability to balance customer needs, scalability, and cost.
• Strong documentation skills, with experience producing solution designs and technical proposals.
• Collaborative and adaptable, comfortable working across Sales, Product, and Delivery teams.
• Proactive problem‑solver with the ability to challenge assumptions and refine requirements where needed.

Benefits

• Employee Share Plan
• Company pension scheme
• Bonus scheme
• 25 days of annual leave allowance that increases with years served (excluding bank holidays)
• Private Healthcare
• Life assurance
• Income Protection
• Access to Spill, our mental health support partner
• Cycle to work scheme
• Half‑price gym memberships through the healthcare provider
• Free eye test
• Travel loan
• Hastee app, to help manage your salary and finances

Diversity, Inclusion, And Equal Opportunities

We aim to be an equal‑opportunities employer and are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. We create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and recognising the contributions of all staff. Our commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Vorboss promotes step‑free access at our main headquarters and takes into consideration physical barriers employees might face across all other sites.