At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues in a dynamic MSP environment.
- Company: Join Vorboss, a leading innovator in business fibre networks.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee benefits.
- Other info: Opportunities for training, progression, and becoming a company shareholder.
- Why this job: Be part of a supportive team and make a real impact on client satisfaction.
- Qualifications: 2 years' experience in MSP, cloud technologies, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Who Are Vorboss
Vorboss is building London’s next-generation business fibre network.
This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water.
We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow.
Our team is tight knit and highly talented.
We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth.
Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and to provide a supportive workplace based on respect and trust.
Role Overview
The Response IT 1st Line Engineer will be the first point of contact for users experiencing technical issues within a Managed Service Provider (MSP) environment.
Handling basic troubleshooting, including hardware, software, login problems, and connectivity issues.
Tasks include taking calls, logging support tickets and escalating more complex issues to 2nd or 3rd line teams.
The role requires experience across cloud platforms, endpoint management, networking, and MSP toolsets, with a focus on service quality, documentation, and continual improvement.
Strong communication skills and a customer‑focused mindset are essential.
Key Responsibilities
- Taking calls and logging support tickets for users experiencing technical issues
- Provide technical support across cloud technologies, including Microsoft 365, Azure, and Intune.
- Manage, monitor, and remediate issues using RMM tools.
- Administer and support multiple client environments within an MSP setting.
- Help diagnose and resolve networking issues including LAN, WAN, Wi‑Fi, VPNs, DNS, and DHCP.
- Use Connect Wise (or similar PSA tools) for ticket management, time recording, and client communication.
- Maintain accurate, structured, and up‑to‑date technical documentation within IT Glue.
- Assist with onboarding new clients and deploying IT solutions.
- Identify recurring issues and contribute to problem management and continuous service improvement.
- Collaborate with 2nd/3rd line engineers and internal teams to resolve technical challenges.
- Communicate clearly and professionally with clients and internal stakeholders.
- Ensure client satisfaction is always achieved and maintained.
- Communicate diligently with customers, keeping them informed of incident progress, changes, or agreed outages.
- Escalate issues that cannot be completed or risk being completed within agreed service levels.
- The Right Candidate
The successful candidate must have a minimum of 2 years’ experience in the following areas:
- Working within a Managed Service Provider (MSP) environment
• Cloud technologies, including
- Microsoft 365
- Azure
- Intune
- Connect Wise or similar PSA platforms
- RMM tools for monitoring and remote support
- Networking technologies (TCP/IP, VLANs, VPNs)
- IT Glue for documentation and knowledge management
- Desired Skills
• Microsoft certifications
- AZ 900 – Microsoft Azure Fundamentals
- MS 900 – Microsoft 365 Fundamentals
- Comp TIA A+
- Mac OS support experience in a business environment
- Technical documentation and knowledge base creation experience
- Degree educated or equivalent work experience
- Knowledge of CRM/ERPs like Oracle/Salesforce
- Passion for technology and the desire to develop skill set
- Personal Attributes
- Strong customer service, troubleshooting and analytical skills
- Methodical, organised, and detail focused
- Customer focused with excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast‑paced MSP environment
- Proactive mindset with a commitment to continuous learning and improvement
What We Offer
- Competitive salary based on experience
- Range of company benefits, including performance‑based bonus
- Training and certification support
- Progression opportunities
- Flexible working options (Based on Business needs)
- Supportive and collaborative team environment
Benefits
- Employee Share Plan – once an employee at Vorboss, we offer the opportunity to become a shareholder in the company.
- Company pension scheme.
- Bonus scheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Private Healthcare.
- Life assurance.
- Income Protection.
- Access to Spill, our mental health support partner.
- Cycle to work scheme.
- Half‑price gym memberships through the healthcare provider.
- Free eye test.
- Travel loan.
- Hastee app, to help manage your salary and finances.
Terms and conditions apply – amount possible to buy is capped and contingent on pre‑existing variables.
Diversity, Inclusion, And Equal Opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy.
Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step‑free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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IT Engineer (1st Line) - Bristol employer: Vorboss
Vorboss is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, we provide comprehensive benefits including private healthcare and a robust pension scheme, ensuring our team members feel valued and supported in their professional journey. Join us to be part of a forward-thinking company where your contributions directly impact client success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (1st Line) - Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Vorboss values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Vorboss might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Vorboss!
✨Direct Apply to Vorboss
Let's not forget to apply directly through the Vorboss website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer (1st Line) - Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Vorboss.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Vorboss. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Vorboss
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
