1st Line IT Engineer

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.

The role will be within our subsidiary Optimity, a fast-growing value-added managed service provider with a strong history in the ISP market. We are looking for a Level 1 SD Agent with 360 skills in an MSP and multiple client set-up. It will suit someone who is ambitious and self-motivated in a very fast paced environment. The successful candidate will take ownership of incoming issues from the Service Desk and work closely alongside other teams. This is a client-focused role that involves site visits, so we are seeking an individual with great commercial acumen and social skills. We are interested in individuals with a passion for technology and the desire to develop their own skillset.

Key Responsibilities

• Previous experience working with an MSP or ISP.
• Windows Server – Working Knowledge of Active Directory, Group Policies, DNS, DHCP troubleshooting and administration.
• Microsoft Exchange / Exchange Online.
• Microsoft Office 365 – Fundamentals of standalone Office 365 and Azure Sync environments.
• Remote Desktop Servers.
• Desktop Support – Windows / Mac / Remote Desktop Session / RDS Farms.
• Networking protocols including TCP/IP.
• Excellent communication skills and the ability to deal with problems and technical issues in a pressurised and time-sensitive environment.
• Experience as a support engineer in a service environment, particularly to SMEs.
• Experience of the tech or ISP sectors.

Desired Skills

• Knowledge of CRM/ERPs like Oracle/Salesforce, etc.

The Right Candidate

• Answer incoming calls.
• Provide 1st Line remote and customer facing support.
• Provide internal IT support when required.
• Helpdesk and incident management.
• Completing troubleshooting and diagnosis of issues on PCs, firewalls and servers.
• Daily system checks including backup monitoring and reporting.
• Proactively and reactively deliver technical support to Optimity clients as required to meet the demands of our clients and SLAs.
• Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting.
• Contribute to documenting internal processes.
• Be part of the OOH rota, if required.
• Ensure client satisfaction is achieved and maintained at all times.
• Communicate diligently with customers: keeping them informed of incident progress, changes or agreed outages.
• Escalate issues that cannot be completed or risk being completed within agreed service levels.
• Remain up-to-date with current and future technologies emerging in the industry.

Benefits

• Employee Share Plan - Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company.
• Company pension scheme.
• Bonus scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app to help manage your salary and finances.

Diversity, Inclusion, And Equal Opportunities

Vorboss aims to be an equal opportunities employer and is committed to ensuring that no applicant or employee is disadvantaged by gender, age, disability, religion, belief, sexual orientation, marital status, race or any condition that cannot be justified. We promote a working environment free of bullying, harassment, victimisation, and unlawful discrimination, and we train managers and employees about their rights under the equality, diversity, and inclusion policy. Vorboss supports step-free access at our main headquarters and considers accessibility across all sites.

Apply for the position.