At a Glance
- Tasks: Be the go-to technical advisor for clients, helping them maximise their connectivity and IT services.
- Company: Join Vorboss, a pioneering company transforming London's fibre network.
- Benefits: Enjoy 25 days of leave, mental health support, and a cycle-to-work scheme.
- Other info: Join a supportive team that values diversity and promotes career growth.
- Why this job: Make a real impact in tech while building lasting relationships with clients.
- Qualifications: Experience in a technical customer-facing role and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Who are Vorboss
Vorboss is building London’s next-generation business fibre network.
This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water.
We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what.
Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow.
Our team is tight knit and highly talented.
We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth.
Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
Role overview
As a Technical Account Manager, you'll be the trusted technical advisor for a portfolio of Vorboss customers, helping them maximise the value of our connectivity, managed IT and cybersecurity services.
You'll develop a deep understanding of each customer's technical environment and business objectives, providing proactive guidance throughout their lifecycle.
Working closely with Sales, Solutions, Engineering and Service Delivery teams, you'll drive product adoption, reduce technical risk and ensure customers achieve measurable business outcomes.
This role bridges commercial and technical teams, combining technical expertise with relationship management to build long-term partnerships and identify opportunities for customers to get even more value from Vorboss.
Key responsibilities
- (Please note that this list is not exhaustive)
- Develop a detailed understanding of customers' technicalenvironments, infrastructure and business objectives.
- Act as the trusted technical advisor for your customers, providing guidance on best practice, product capabilities and technicalroadmaps.
- Recommend solutions that improve performance, resilience, scalability and security.
- Develop and maintain Technical Success Plans aligned withcustomer objectives.
- Drive the adoption and optimisation of Vorboss products andservices, supporting customers through upgrades, migrations, integrations andongoing service improvements.
- Help customers achieve measurable technical and operationaloutcomes by providing proactive guidance throughout the customer lifecycle.
- Identify technical risks early and work with internal teams todevelop mitigation plans.
- Support discussions around resilience, disaster recovery, business continuity and security, engaging specialist colleagues whereappropriate.
- Collaborate with Sales, Solutions, Engineering, Service Deliveryand Customer Support to deliver successful customer outcomes.
- Introduce internal technical specialists where additionalexpertise is required to support customer success.
- Capture customer feedback and communicate insights to help shapefuture product and service improvements.
- Identify opportunities where additional Vorboss products and servicescan deliver value, supporting customer renewals andlong-term account growth.
The right candidate
- Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role.
- Strong understanding of networking, telecommunications, managed IT or cybersecurity.
- Excellent communication skills, with the ability to explaintechnical concepts to both technical and non-technical audiences.
- Strong stakeholder management, planning and problem-solvingskills.
- A collaborative approach with the ability to work effectivelyacross technical and commercial teams.
- Commercial awareness and a customer-first mindset.
- Experience within telecommunications, managed services orenterprise IT.
- Knowledge of cloud platforms, networking technologies orcybersecurity solutions.
- Relevant technical or industry certifications.
We believe in taking care of our staff both mentally andphysically and in order to support this we offer a range of benefits that youcan access.
- Employee Share Plan
- Company pensionscheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Access to Spill, our mental health support partner.
- Cycle to workscheme.
- Half price gym memberships through the healthcare provider.
- Free eye test.
- Hastee app, to help manage your salary and finances.
Diversity, inclusion, and equal opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy.
Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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Technical Account Manager London View position employer: Vorboss Limited
Vorboss Limited is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee well-being and professional growth. With benefits such as 25 days of annual leave, a comprehensive pension scheme, and dedicated mental health support, Vorboss fosters an environment where employees can thrive while making a meaningful impact in the IT services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager London View position
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vorboss Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vorboss Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager London View position
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vorboss Limited:Your cover letter is your chance to shine! Tell us why you want to work at Vorboss Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vorboss Limited!
How to prepare for a job interview at Vorboss Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
