Networks Service Desk Team Leader (Managed Networks) Permanent / Full-Time London View position

Vorboss is building the future of business infrastructure in London. We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection. We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.

Role overview

Vorboss is looking for a Team Leader Senior Network Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. The senior network engineers will be required to interact with customers, as well as being an escalation point for the Junior Network Engineers, and other members of the team, when issues arise.

Key responsibilities

• To build, manage and develop a strong ISP networking team providing customer centric services.
• To be responsible for and manage operational systems, processes and procedures as required.
• To troubleshoot complex technical issues, working with customers and third‑party suppliers.
• To mentor, train and assist Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations.
• To develop, manage and maintain technical processes, procedures, protocols, and build a comprehensive knowledge base.
• To manage and maintain up to date detailed documentation for the Network Infrastructure.
• To commission, maintain and upgrade our Network Infrastructure.
• To manage changes to the Network Infrastructure as and when required.
• To always be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned.
• To effectively communicate orally and in writing both within the technical team, the wider organisation and to customers.

The right candidate

• At least 5 years’ experience working within a service desk within an SME / ISP / MSP environment.
• Proven technical team leading and hands‑on network engineering experience.
• Current working knowledge of routing, switching & wireless technologies.
• Solid understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment.
• Excellent knowledge and experience of networking standards, protocols, and technologies.
• Extensive experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments.
• Experience with scripting/programming languages.
• Experience with building network automation tools.
• Experience with DDoS mitigation solutions.
• Knowledge of PCI DSS, ISO 27001, ITIL or equivalent certification frameworks.

Desired skills

• CCNACCNPJNCIA‑Junos, Fortinet NSE 1 and 2
• Degree educated or equivalent work experience
• Knowledge of CRM/ERPs like Oracle/Salesforce

Personal Attributes

• Strong team leading, troubleshooting and analytical skills
• Ability to manage multiple priorities in a fast‑paced MSP environment
• Proactive mindset with a commitment to continuous learning and improvement
• Methodical, organised, and detail focused
• Customer focused with excellent verbal and written communication skills

Benefits

• Employee Share Plan
• Company pension scheme
• 25 days of annual leave allowance that increases with years served (excluding bank holidays)
• Access to Spill, our mental health support partner
• Cycle to work scheme
• Half‑price gym memberships through the healthcare provider
• Free eye test
• Hastee app, to help manage your salary and finances

Diversity, inclusion, and equal opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step‑free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.