At a Glance
- Tasks: Be the go-to tech advisor for clients, helping them maximise our services.
- Company: Join Vorboss, a leader in building London's next-gen fibre network.
- Benefits: Enjoy 25 days annual leave, mental health support, and gym discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and talented teams.
- Qualifications: Experience in technical roles and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Who are Vorboss
Vorboss is building London’s next-generation business fibre network.
This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water.
We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what.
Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow.
Our team is tight knit and highly talented.
We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth.
Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
Role overview
As a Technical Account Manager, you'll be the trusted technical advisor for a portfolio of Vorboss customers, helping them maximise the value of our connectivity, managed IT and cybersecurity services.
You'll develop a deep understanding of each customer's technical environment and business objectives, providing proactive guidance throughout their lifecycle.
Working closely with Sales, Solutions, Engineering and Service Delivery teams, you'll drive product adoption, reduce technical risk and ensure customers achieve measurable business outcomes.
This role bridges commercial and technical teams, combining technical expertise with relationship management to build long-term partnerships and identify opportunities for customers to get even more value from Vorboss.
Key responsibilities
- (Please note that this list is not exhaustive)
- Develop a detailed understanding of customers' technicalenvironments, infrastructure and business objectives.
- Act as the trusted technical advisor for your customers, providing guidance on best practice, product capabilities and technicalroadmaps.
- Recommend solutions that improve performance, resilience, scalability and security.
- Develop and maintain Technical Success Plans aligned withcustomer objectives.
- Drive the adoption and optimisation of Vorboss products andservices, supporting customers through upgrades, migrations, integrations andongoing service improvements.
- Help customers achieve measurable technical and operationaloutcomes by providing proactive guidance throughout the customer lifecycle.
- Identify technical risks early and work with internal teams todevelop mitigation plans.
- Support discussions around resilience, disaster recovery, business continuity and security, engaging specialist colleagues whereappropriate.
- Collaborate with Sales, Solutions, Engineering, Service Deliveryand Customer Support to deliver successful customer outcomes.
- Introduce internal technical specialists where additionalexpertise is required to support customer success.
- Capture customer feedback and communicate insights to help shapefuture product and service improvements.
- Identify opportunities where additional Vorboss products and servicescan deliver value, supporting customer renewals andlong-term account growth.
The right candidate
- Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role.
- Strong understanding of networking, telecommunications, managed IT or cybersecurity.
- Excellent communication skills, with the ability to explaintechnical concepts to both technical and non-technical audiences.
- Strong stakeholder management, planning and problem-solvingskills.
- A collaborative approach with the ability to work effectivelyacross technical and commercial teams.
- Commercial awareness and a customer-first mindset.
- Experience within telecommunications, managed services orenterprise IT.
- Knowledge of cloud platforms, networking technologies orcybersecurity solutions.
- Relevant technical or industry certifications.
We believe in taking care of our staff both mentally andphysically and in order to support this we offer a range of benefits that youcan access.
- Employee Share Plan
- Company pensionscheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Access to Spill, our mental health support partner.
- Cycle to workscheme.
- Half price gym memberships through the healthcare provider.
- Free eye test.
- Hastee app, to help manage your salary and finances.
Diversity, inclusion, and equal opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy.
Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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Technical Account Manager London View position employer: Vorboss Limited
Vorboss Limited is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee well-being and professional growth. With benefits such as 25 days of annual leave, a comprehensive pension scheme, and dedicated mental health support, Vorboss fosters an environment where employees can thrive while making a meaningful impact in the IT services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager London View position
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Vorboss Limited and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Vorboss Limited.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
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We think you need these skills to ace Technical Account Manager London View position
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Vorboss Limited.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Vorboss Limited.
How to prepare for a job interview at Vorboss Limited
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
