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- Tasks: Design and develop automation workflows to enhance IT services and user experience.
- Company: Dynamic tech company focused on innovation and employee well-being.
- Benefits: Competitive salary, generous leave, pension scheme, and professional development opportunities.
- Why this job: Join a team that drives efficiency and transforms IT service delivery through automation.
- Qualifications: Experience in Service Desk operations and strong scripting skills required.
- Other info: Exciting career growth in a supportive environment with a focus on mental and physical health.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and skilled Automation Engineer with a focus on Service Desk operations, Process Improvement Automation (PIA), and ConnectWise Robotic Process Automation (RPA) platforms. The successful candidate will play a pivotal role in designing, developing, and maintaining automation workflows to streamline IT services, enhance end-user experience, and drive operational efficiency.
Role overview:
- Collaborate with Service Desk teams to identify repetitive tasks and service bottlenecks suitable for automation.
- Design, build, and deploy automation solutions using PIA methodologies, ensuring alignment with business goals and compliance standards.
- Develop and manage ConnectWise RPA workflows to automate ticket handling, notifications, escalations, and routine maintenance tasks.
- Monitor and optimise automated processes for reliability, accuracy, and performance, troubleshooting issues as they arise.
- Work closely with IT stakeholders to gather requirements, document processes, and provide training on automation solutions.
- Maintain thorough documentation of automation architectures, workflows, and version histories.
- Stay abreast of industry trends in RPA, service automation, and ITSM best practices.
Key responsibilities:
- Experience with Service Desk operations and IT Service Management (ITSM) practices.
- Hands-on expertise with ConnectWise RPA tools and PIA solution design.
- Strong scripting and automation skills (e.g., PowerShell, Python, or equivalent).
- Ability to analyse business processes and translate them into technical automation requirements.
- Excellent problem-solving, communication, and stakeholder engagement skills.
- Attention to detail and a commitment to delivering high-quality solutions.
- Working within a Managed Service Provider (MSP) environment.
- Cloud technologies, including Microsoft 365.
The right candidate:
- Certifications in RPA platforms or ITSM frameworks (e.g., ITIL Foundation).
- Experience with other automation platforms (e.g., UiPath, Automation Anywhere) is advantageous.
- Familiarity with API integration, database management, and cloud services.
- Previous exposure to change management and process improvement initiatives.
We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access. Company pension scheme. 25 days of annual leave allowance that increases with years served.
Service Desk Automation Engineer Permanent / Full-Time London View position employer: Vorboss Limited
Contact Detail:
Vorboss Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Automation Engineer Permanent / Full-Time London View position
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your automation projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to Service Desk operations and automation. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Automation Engineer Permanent / Full-Time London View position
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Automation Engineer role. Highlight your experience with Service Desk operations, RPA tools, and any relevant scripting skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how your background makes you a perfect fit for our team. Don’t forget to mention specific projects or achievements that showcase your skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical thinking and creativity in solving problems, especially in automation contexts.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vorboss Limited
✨Know Your Automation Tools
Make sure you brush up on your knowledge of ConnectWise RPA and any other automation platforms you've worked with. Be ready to discuss specific projects where you've implemented these tools, as this will show your hands-on expertise.
✨Understand the Service Desk Landscape
Familiarise yourself with common Service Desk operations and ITSM practices. Think about how you've identified bottlenecks in previous roles and be prepared to share examples of how you improved processes through automation.
✨Showcase Your Problem-Solving Skills
Prepare to discuss challenges you've faced in automation projects and how you resolved them. Highlight your analytical skills and ability to translate business needs into technical requirements, as this is crucial for the role.
✨Communicate Effectively
Since you'll be working closely with IT stakeholders, practice articulating your ideas clearly. Be ready to explain complex concepts in simple terms and demonstrate your stakeholder engagement skills during the interview.