Operations Solutions Advisor Permanent / Full-Time London View position

Vorboss is building the future of business infrastructure in London. We started by building London's largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection. We're proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We're looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be "the best job that someone ever had", regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.

Role overview: We are looking for a Solution Advisor to support our sales and networks teams as we deliver connectivity, IT, and cybersecurity services to businesses across London. This is an early-career position focused on assisting with customer conversations, providing high-level technical clarification, and ensuring opportunities are correctly scoped before they reach the senior Solutions team. You'll join customer calls, help explain proposals, gather requirements, and act as the first technical checkpoint to ensure accuracy and consistency. This role is ideal for someone looking to grow into a full Solutions role while learning from experienced engineers and advisors across the business.

Key responsibilities:

• Join customer calls to support discovery discussions and capture technical needs.
• Explain and walk customers through existing proposals and answer high-level questions.
• Provide non-design technical clarifications within the standard product offering.
• Act as the first-level technical filter before opportunities progress to the Solutions team.
• Work exclusively within the defined standard product set.
• Support the preparation of high-level network diagrams, documentation, and proposal material.
• Help translate straightforward customer requirements into clear technical notes for internal teams.
• Collaborate closely with Sales, Networks and Solutions to ensure smooth handover of information.
• Maintain clean documentation and accurate records that support a seamless delivery workflow.

The right candidate:

• Some experience or exposure to an ISP, MSP, or cybersecurity environment.
• Strong foundational knowledge of networking (LAN/WAN/firewalls) and familiarity with Microsoft 365.
• Interest in cybersecurity tools and concepts (firewalls, VPN, endpoint protection, SIEM/SOC).
• Familiarity with Juniper, Ruckus, or Fortinet technologies is a bonus.
• Confident communicator able to explain technical concepts simply.
• Highly organised with good documentation and diagramming habits.
• Curious, proactive, and eager to learn and progress into a more senior Solutions role.

We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access:

• Employee Share Plan - Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company.
• Company pension scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Hastee app, to help manage your salary and finances.

Diversity, inclusion, and equal opportunities:

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step‐free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.