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- Tasks: Manage and upgrade network infrastructure while ensuring customer satisfaction.
- Company: Join Vorboss, a dynamic tech company in London.
- Benefits: Enjoy a competitive salary, employee share plan, and generous annual leave.
- Why this job: Be part of a fast-paced environment and develop advanced networking skills.
- Qualifications: 2+ years in service desk roles with hands-on network experience.
- Other info: Flexible working hours and opportunities for continuous learning.
The predicted salary is between 35000 - 45000 £ per year.
Vorboss is looking for a Network Support Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. You will identify and assess customers’ needs, to achieve, and exceed, customer satisfaction. You will build sustainable relationships and trust with customers through open and interactive communication and handle all customer queries, providing appropriate solutions and alternatives within the expected time frame.
Key responsibilities:
- Commission, maintain and upgrade our Network Infrastructure.
- Manage change to the Network Infrastructure when required.
- Be responsible for operational systems and intervene where and when required.
- Maintain correct and detailed documentation for the Network Infrastructure.
- Help adapt and develop technical procedures and Knowledge Base.
- Assist other Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations.
- Be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned.
- Communicate effectively both orally and in writing within the technical team, the wider organisation and to customers.
The right candidate:
- At least 2 years’ experience working in a service desk within an SME / ISP / MSP environment.
- Hands‑on experience with monitoring, network diagnostics and network analytics tools.
- Current working knowledge of routing, switching & wireless technologies.
- Good understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment.
- Experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments.
- Good experience in and strong knowledge of a range of network and network security platforms including BGP, Juniper or Cisco ISP & enterprise routing & switching, Juniper or Cisco Security appliances and Ruckus & Unifi WAP.
- Desire to learn new technologies, develop advanced networking skills and share them across the team.
- Excellent time management and organisation.
Desired skills:
- CCNA
- JNCIA‑Junos, Fortinet NSE 1 and 2
- Degree educated or equivalent work experience
- ITIL Foundation
- Knowledge of CRM/ERP‑like Oracle/Salesforce
Personal Attributes:
- Strong troubleshooting and analytical skills
- Ability to manage multiple priorities in a fast‑paced MSP environment
- Proactive mindset with a commitment to continuous learning and improvement
- Methodical, organised, and detail focused
- Customer focused with excellent verbal and written communication skills
Benefits:
- Employee Share Plan
- Company pension scheme.
- 25 days of annual leave allowance that increases with years served.
Networks Network Support Engineer Permanent / Full-Time London View position employer: Vorboss Limited
Contact Detail:
Vorboss Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Networks Network Support Engineer Permanent / Full-Time London View position
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or local tech events to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to network support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Vorboss.
We think you need these skills to ace Networks Network Support Engineer Permanent / Full-Time London View position
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with network diagnostics, routing, and switching technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about networking and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention specific tools and technologies you've worked with, like Juniper routers or BGP. We’re keen to see your hands-on experience in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Vorboss Limited
✨Know Your Network Basics
Brush up on your knowledge of routing, switching, and wireless technologies. Be ready to discuss the OSI model and TCP/IP in detail, as well as your hands-on experience with Juniper routers and MPLS networks. This will show that you’re not just familiar with the concepts but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled network issues in the past. Think about specific incidents where you had to troubleshoot or resolve a problem under pressure. This will demonstrate your analytical skills and ability to manage multiple priorities in a fast-paced environment.
✨Communicate Clearly
Since effective communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to a non-technical customer, so being able to convey information clearly will set you apart.
✨Demonstrate Your Willingness to Learn
Vorboss values continuous learning, so be prepared to discuss any new technologies or skills you’re currently pursuing. Share your enthusiasm for developing advanced networking skills and how you plan to contribute to the team’s knowledge base.