IT Head of IT Permanent / Full-Time London View position

Vorboss is building London’s next-generation, business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond) and we’re on the hunt for smart, talented people to join us. At Vorboss, we do the right thing - no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We’re looking for talented, smart people to join us as we embark on this exciting period of growth.

Role overview: Vorboss are looking for an experienced Head of IT to lead our established IT department, running and overseeing all IT operations within a fast-paced technical-first environment, reporting to our CIO. You will seek to “level-up” the in-house IT function by identifying new, and improving existing processes to support our rapidly growing business. Vorboss is a technology-led business with over 1000 devices deployed across multiple legal entities, offices, and a field workforce. Our business operates in a regulated sector, with extremely high demands on service availability, security and compliance. To date, we have deployed best-in-class solutions, with particular focus on high-availability and security.

Key responsibilities:

• Own and continually improve the quality and efficiency of our internal IT operations - including corporate infrastructure, end-user computing, office AV, and internal business applications - managing existing processes and implementing new ones to support business growth.
• Lead, grow, and mentor the IT team, identifying skill gaps and hiring needs as the business expands; oversee IT service desk and user support functions.
• Formulate, implement, and regularly test IT Business Continuity and Disaster Recovery plans.
• Manage relationships with key technology vendors and service providers, negotiating contracts and ensuring SLAs are met.
• Oversee IT budgets, forecasting, and procurement, ensuring cost-effective delivery of services.
• Collaborate with Security, Software Engineering, and Network Operations teams to ensure seamless integration between internal systems and core infrastructure.
• Define and maintain IT policies, standards, and documentation in line with regulatory requirements and industry best practice.
• Support onboarding and offboarding processes, ensuring staff have appropriate access and equipment from day one.
• Evaluate and implement new technologies that enhance productivity, security, and operational resilience.
• Report to senior leadership on IT performance, risks, and strategic initiatives.

The right candidate:

• A technologist first - knows when to delegate and when to get hands-on.
• Experienced IT Manager or Head of IT, ideally in a regulated environment such as legal, financial services, or infrastructure.
• Strong experience administering complex Windows environments on-premises and in the cloud (Azure), including hybrid AD deployments.
• Experience managing hybrid Windows/macOS estates.
• Solid understanding of cyber security principles and compliance frameworks.
• Experience building, nurturing, and developing IT teams.
• Confident project managing initiatives from scoping through to delivery.
• Strong communicator who works effectively cross-functionally.
• Organised and able to prioritise competing demands.
• Familiarity with hyperconverged infrastructure (Azure Stack HCI ideal).
• Comfortable working across platforms, including enterprise Linux.
• Experience with office AV and conferencing systems.
• Exposure to physical security systems (access control, CCTV).
• Experience in a high-growth or scaling business environment.

We believe in taking care of our staff both mentally and physically and to support this we offer a range of benefits that you can access.

• Employee Share Plan - Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company.
• Company pension scheme.
• 25 days of annual leave allowance that increases with years served (excluding bank holidays).
• Access to Spill, our mental health support partner.
• Cycle to work scheme.
• Half price gym memberships through the healthcare provider.
• Free eye test.
• Hastee app, to help manage your salary and finances.

Diversity, inclusion, and equal opportunities: We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued. This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination. Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.