At a Glance
- Tasks: Provide top-notch support and troubleshoot tech issues for clients in London.
- Company: Join Vorboss, a leading provider of IT and cybersecurity services in London.
- Benefits: Enjoy a supportive workplace, competitive salary, and opportunities for growth.
- Other info: Work onsite with a dedicated team and develop a user satisfaction culture.
- Why this job: Be part of a tight-knit team making a real impact on business infrastructure.
- Qualifications: Experience in 2nd line support and strong customer service skills required.
The predicted salary is between 35000 - 45000 € per year.
Vorboss is building the future of business infrastructure in London. We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection. We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow.
Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success. We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.
As an experienced 2nd line support engineer, you will work within Vorboss’s operational frameworks and based onsite 4 days at our client’s London office, ensuring smooth delivery and maintenance of the operational technology across the estate. You will take a proactive and calm approach to service escalations and troubleshooting within a small team of dedicated engineers (client’s onsite engineering team).
Being a part of a small support team in London, you will provide exceptional customer support across the platforms & solutions that Vorboss manages at this client, in line with service level agreements and adhere to our service management principles.
Key responsibilities:- Answering all incoming customer communication (emails/calls) in line with service level agreements.
- Develop a ‘user satisfaction’ culture within the team, putting the needs of client’s business before all else.
- Ensuring that all cases are logged and updated in the ITSM system - ConnectWise / FreshService.
- Administer the macOS, Google Workspace and Okta enterprise estate to adapt and integrate JML workflows.
- Administer the endpoint machine management (Jamf/Iru) & endpoint device protection (Sentinel One) platforms and be experienced integrating IdP workflows (Okta).
2nd Line Support Engineer Permanent / Full-Time London View position employer: Vorboss Limited
Vorboss is an exceptional employer, offering a dynamic and supportive work environment in the heart of London. With a focus on employee growth and a culture built on trust and collaboration, we empower our team to excel in their roles while providing top-notch IT and cybersecurity services. Join us to be part of a tight-knit team that values your contributions and strives to make this the best job you've ever had.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer Permanent / Full-Time London View position
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your expertise, make sure to share them during interviews. It’s a great way to demonstrate what you can bring to the table at Vorboss.
✨Tip Number 3
Prepare for the interview by researching Vorboss and its services. Understand their operational frameworks and think about how your experience aligns with their needs. This will show that you’re genuinely interested and ready to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Vorboss team and being part of our exciting growth journey.
We think you need these skills to ace 2nd Line Support Engineer Permanent / Full-Time London View position
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and contributing to Vorboss's mission of providing top-notch IT and cybersecurity services.
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at Vorboss!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Just tell us what makes you a great fit for the role in a way that's easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our journey at Vorboss!
How to prepare for a job interview at Vorboss Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around macOS, Google Workspace, and Okta. Be ready to discuss how you've used these tools in past roles and any troubleshooting experiences you've had.
✨Showcase Your Customer Service Skills
Vorboss values a user satisfaction culture, so be prepared to share examples of how you've gone above and beyond for customers. Think of specific situations where you resolved issues effectively and kept clients happy.
✨Familiarise Yourself with ITSM Tools
Since you'll be using systems like ConnectWise or FreshService, it’s a good idea to have a basic understanding of how these platforms work. If you’ve used similar tools before, mention that experience during the interview.
✨Emphasise Team Collaboration
As part of a small team, your ability to work well with others is crucial. Prepare to discuss how you’ve collaborated with colleagues in the past, especially in high-pressure situations, to ensure smooth operations.
