Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support the vet team.
- Company: Join the friendly Voo Vets family in Cobham, Surrey.
- Benefits: Enjoy your birthday off, clear progression, and a supportive work culture.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Customer-facing experience and a passion for pets are essential.
- Other info: Full-time role with flexible options; great team environment.
The predicted salary is between 30000 - 42000 £ per year.
Join the Voo Vets Family!
Location: Cobham, Surrey
This is an onsite role only and unfortunately, public transport to Cobham, Surrey is fairly limited.
Hours: Full-time, 40 hours per week (Monday-Friday with 1:3 Saturdays), part time and flexible working considered.
Salary: Are you a people person who loves pets just as much? We're looking for a friendly, organised, and proactive Client Care Advisor / Receptionist to join our amazing team at Voo Vets!
You’ll be the smiling face that welcomes clients and their pets, supports our clinical team, and helps make every visit a positive, stress-free experience. From greeting clients and booking appointments to assisting in consults and keeping our reception running smoothly, you’ll play a key role in creating a practice that both pets and people love.
What You’ll Do:
- Greet clients and their pets with warmth and professionalism
- Manage appointments, payments, and client communications
- Keep reception areas tidy, welcoming, and well-stocked
- Support the vet team by preparing consult rooms and assisting with patient handling
- Help with prescriptions, lab samples, and general admin
- Be a key part of keeping our day running smoothly!
About You:
- Experience in a customer-facing role (vet or medical experience a bonus!)
- Confident communicator with great organisational skills
- Positive, empathetic, and thrives in a busy team environment
- IT-savvy and happy to learn new systems
- Passionate about pets and providing great service
Why You’ll Love Working With Us:
- A friendly, supportive team and positive work culture
- Your birthday off every year
- Clear progression path - grow into a Client Services Manager (CSM) role
- Work that makes a real difference to people and their pets
Ready to join a team that cares just as much about you as it does about our patients? Apply now and become part of the Voo Vets family!
Locations
Customer Care Advisor in Cobham, Surrey employer: Voo Veterinary Group
Contact Detail:
Voo Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Cobham, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voo Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Customer Care Advisor, you'll be the friendly face clients see. Role-play common scenarios with friends or family to boost your confidence in handling different situations. Remember, a warm smile goes a long way!
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed multiple tasks effectively. This will demonstrate your ability to keep the reception running smoothly, just like Voo Vets needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join the team. Don’t forget to follow up after applying; a little nudge can make a big difference!
We think you need these skills to ace Customer Care Advisor in Cobham, Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for pets and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Client Care Advisor role. Highlight any relevant experience you have in customer-facing roles, especially if it involves pets or medical settings. This shows us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture at Voo Vets.
How to prepare for a job interview at Voo Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge about common pets and their needs. Being able to chat confidently about animals will show your passion and help you connect with the team and clients during the interview.
✨Show Off Your People Skills
Prepare examples of how you've handled customer interactions in the past. Think of times when you went above and beyond for a client or resolved a tricky situation. This will highlight your ability to create a positive experience for both pets and their owners.
✨Get Familiar with the Role
Read through the job description carefully and understand what a Client Care Advisor does. Be ready to discuss how your skills align with the responsibilities, like managing appointments and supporting the vet team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how they support staff development. It shows you're genuinely interested in being part of the Voo Vets family!
