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- Tasks: Be the first point of contact for emergency calls and provide top-notch customer support.
- Company: Join Teletrac Navman, a leader in vehicle security and innovative technology.
- Benefits: Enjoy a part-time role with flexible hours and ongoing training.
- Why this job: Perfect for students seeking weekend work while making a real difference.
- Qualifications: Great phone skills and a passion for helping others are essential.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 11 - 16 £ per hour.
Join the Teletrac Navman Connected Services Team – Leaders in Vehicle Security. We are looking for two enthusiastic people to join our established team and work Saturdays & Sundays (15 hours) and help us take our customer service to the next level.
Work-Life Balance: We value our team’s well-being and believe in keeping a healthy work-life balance. This role is perfect if you’re looking for part-time weekend work (not alongside full-time employment).
Are you a college student or university undergraduate living in Milton Keynes? Can you stay calm and compassionate when helping distressed customers, while delivering excellent service? If you enjoy helping others, communicate well, and thrive in a busy environment, this could be just the role for you.
What You’ll Be Doing: As an Emergency Contact Centre Operator, you’ll be the first point of contact for system alerts, alarms, emergency calls, breakdown calls, and EV Charging support. You’ll stay composed during busy periods and use your calm telephone manner to deliver top-quality support. Full and ongoing training provided.
Location and Shift Details:
- Location: Kents Hill, Milton Keynes. Ideally, you should live within a reasonable commute.
- Working Hours: Saturday and Sunday, 10 am – 6 pm - 15 hours per week. Our services are provided 24/7, 365 days, and your weekend shifts will include any public holidays falling on a Saturday or Sunday.
As a Contact Centre Operator, you will:
- Communicate with customers on the phone, making sure they get great service and everything is handled accurately.
- Keep on top of system alerts and alarms as they come in.
- Take care of theft notifications and manage vehicle theft cases.
- Handle emergency and breakdown calls quickly and calmly.
- Offer first-line help for EV Charging customers.
- Be flexible to cover shifts and holidays when required.
About You: We’re looking for someone living in or near Milton Keynes with their own transport or reliable travel options to attend the office. Ideal candidates include university Undergraduates or college students. Due to the requirement to work Saturday AND Sunday, this role is not suitable for anyone working full time or seeking full time work.
What you’ll bring:
- Confident phone skills and a knack for excellent customer service.
- Comfortable with working on multiple systems, and quick to pick up new software.
- Able to learn new tasks and adapt to different processes.
- Good at focusing and prioritising, even when things get busy.
- Great attention to detail, with strong reading, writing, and number skills.
- Fluent English, both written and spoken.
- A positive, can-do attitude that helps you solve problems on the fly.
- Eager to learn, develop and adopt new skills and methods with a can-do approach.
What’s next: We would love to hear from you if you have customer service experience and are looking to work weekends. If invited to interview, you’ll be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development. Interviews will be held over Teams video calls, and in-person at the Milton Keynes office. Apply now to become a part of our dedicated team.
Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK.
Weekend Emergency Contact Centre Agent in Milton Keynes employer: Vontier
Contact Detail:
Vontier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Emergency Contact Centre Agent in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teletrac Navman. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and calm. Try role-playing with a friend or family member to get comfortable with different scenarios you might face during the job.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've handled tough situations in the past. This will demonstrate your ability to stay composed under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Teletrac Navman team. Don’t miss out on this opportunity!
We think you need these skills to ace Weekend Emergency Contact Centre Agent in Milton Keynes
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we're looking for. Mention your customer service experience and how you stay calm under pressure – it’s key for this role!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and short paragraphs. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Vontier
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Weekend Emergency Contact Centre Agent entails. Familiarise yourself with the key responsibilities like handling emergency calls and managing system alerts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about helping distressed customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you stayed calm under pressure and resolved issues effectively. This will demonstrate your suitability for the job.
✨Practice Your Communication Style
As you'll be communicating over the phone, practice speaking clearly and calmly. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts. Remember, a positive and composed telephone manner can make all the difference!
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training processes, or what a typical weekend shift looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.