Customer Success Specialist

We’re a SaaS company with an AI driven telematics solution that uses a scalable cloud ecosystem and connects data from sensors, cameras, mobile and third-party applications into real-time insights that enable companies to monitor, measure and improve operational costs and efficiencies. We currently track more than 500,000 vehicles owned by over 40,000 organisations on six continents, making it one of the world's largest fleet management software solutions providers.

You’ll be joining our UK Customer Success (CSS) team, which is responsible for delivering value and excellent customer experience to our clients located across the UK and Europe. The role is based at our Teletrac Navman office in Knowlhill so you should live within a sensible commuting distance of Milton Keynes; The hours are Monday to Friday, 09:00 – 17:30. We offer hybrid working, mandatory days in the office are: Tuesday, Wednesday and Thursday.

At Teletrac Navman, we believe in your potential to make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that.

What you’ll be doing:

• Drive successful product adoption and Return on Investment (ROI), through hosting quarterly business reviews, identifying objectives and setting outcomes and measurable achievements with the client.
• Build strong relationships across the customers organization and work cross-functionally within Teletrac Navman to identify opportunities and risks, and present recommendations & solutions for contract renewals.
• Facilitate conversations with customers through a variety of methods, including regular phone calls, video calls and sales-led discovery calls, to ensure the client is on track to see maximal value from the Teletrac Navman product portfolio.
• Take ownership for outcomes including risk management and mitigation, client's value realisation, and customer & Teletrac Navman’s mutual success.
• Consistently meet individual and department KPI’s.

You will be living within an achievable daily commuting distance of Milton Keynes and have full rights to work without the requirement of visa sponsorship now or in the future.

We are looking for someone who can demonstrate:

• Excellent and proven B2B SaaS customer service/management skills.
• Customer-focus with the ability to deal with complex customer situations whilst identifying solutions to resolve problems quickly.
• Ability to use good judgment and achieve value-adding solutions when tasked with overcoming issues.
• Proactive management of customer accounts using high-level telephone interactions and techniques.
• Proficient in objection handling, uncovering pain points, and seeking new opportunities.
• Ability to be agile, self-motivating and proven desire to gain knowledge and develop within the business.

What would be highly desirable:

• Experience in working with Salesforce /SAP/ChurnZero.
• An interest in GPS/GSM technology.
• Background in business systems.
• Educated to degree level.

What’s in it for you:

• Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence.
• Variety of medical, dental, and vision plans and other wellness initiatives.
• 23 days annual leave increasing to 25 days.
• Company pension contribution at 6%, life insurance at 4 x annual salary.
• Learning & Growth: Full access to LinkedIn Learning, product training, with ongoing development opportunities.
• Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, financial and legal concerns, and more.
• Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available.
• Community Impact: Charitable fundraising activities and a paid day for volunteering.

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Along with career development opportunities and working with a management team that enables you to achieve your goals, you will enjoy a pivotal role in an international SaaS organisation. Come and join our culture of challenging the status quo, continuous improvement, and being customer obsessed.

All applicants for this position must be authorized to live and work full‑time in the UK.