At a Glance
- Tasks: Manage key customer accounts and drive growth through relationship building and problem-solving.
- Company: Join Teletrac Navman, a global leader in telematics and connected mobility solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for travel and professional development.
- Other info: Enjoy autonomy, mentorship, and a supportive team environment.
- Why this job: Make a real impact by transforming disengaged clients into loyal advocates.
- Qualifications: Fluent in French and English with experience in customer success or account management.
The predicted salary is between 51000 - 55000 £ per year.
Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes.
We’re looking for a French-speaking Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France. This is not your typical Customer Success role. You’ll combine relationship management, problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams. Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential.
If you’re someone who takes initiative, thrives in ambiguity, and enjoys figuring things out without being spoon-fed, this is where you’ll excel.
What You’ll Be Doing:
- Account Ownership & Growth
- Manage ~5 key accounts (Gold/Platinum level, ~750K ARR)
- Build strong relationships with French-speaking stakeholders across multiple business units
- Drive retention, renewals, and long-term account growth
- Turn disengaged customers into high-value partnerships
- Customer Success & Value Delivery
- Use data and insights to tell a story and demonstrate value
- Identify opportunities to improve customer outcomes and adoption
- Act as a trusted advisor – not just a reactive support contact
- Cross-Functional Collaboration
- Drive outcomes without direct authority across teams
- Translate customer needs between French-speaking clients and internal teams
- Coordinate with Sales, support, field service, and order management
- Support onboarding, installation, billing queries, and service delivery
What We’re Looking For
Must Have:
- Fluent (professional level) French and English
- Experience in Customer Success, Account Management, or similar – (Mid to Enterprise level)
- Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)
- Strong problem-solving ability and logical thinking
- Ability to engage and communicate with senior stakeholders (C-level exposure)
- High levels of ownership, resilience, and follow-through
- Experience in data-driven environments
- Experienced with discussing data & analytics to customers
- Comfortable making decisions
Nice to Have:
- Experience in industries like telecoms, fleet, construction, or equipment leasing
- Previous exposure to sales or cold outreach (helpful for building relationships from scratch)
- Experience managing complex, multi-entity accounts
What Sets This Role Apart:
- Autonomy from day one – you'll lead outcomes with access to resources, mentorship, and team support
- Broad scope – customer success + operational + commercial
- Real impact – huge opportunity to grow accounts and shape relationships
- Data-driven storytelling – you’ll use insights to influence decisions
- Relationship-building opportunity– turning disengaged clients into loyal advocates
What Success Looks Like:
Within your first few months, you will:
- Be operating largely independently
- Have built strong relationships with your key stakeholders
- Be driving renewals, retention, and growth across accounts
- Delivering clear, demonstrable value to your customers
- Be seen as a trusted partner, not just a supplier
Location & Travel:
UK-based role. Travel to customer sites across the UK (quarterly). Travel to France ~2–4 times per year.
Why Join?
This is a role for someone who wants more than just “managing accounts.” You’ll step into a position where:
- You can build something from scratch
- Your initiative and ideas genuinely matter
- You’ll develop a mix of commercial and relationship skills
- You’ll directly influence customer growth and business success
How we reward you:
- OTE 51,000 to 55,000
- Remote working with flexibility
- Opportunity to travel across the UK and internationally (including Europe)
- A role with high autonomy and real ownership of outcomes
- Exposure to a diverse range of industries and customers
- A supportive team environment with regular coaching and development
Sound Like You?
If you’re a curious, proactive problem solver who enjoys owning opportunities and building relationships, we’d love to hear from you.
Customer Success Specialist (French Speaking) employer: Vontier Corporation
Driivz, a Vontier company, is an exceptional employer that champions innovation and sustainability in the e-mobility sector. With a strong commitment to personal growth and work-life balance, employees thrive in a collaborative environment that encourages creativity and continuous learning. Join us in a remote or hybrid role where your contributions will not only drive business success but also help build a greener future for all.
