At a Glance
- Tasks: Manage key customer accounts and drive growth through relationship building and problem-solving.
- Company: Join Teletrac Navman, a global leader in telematics and connected mobility solutions.
- Benefits: Competitive salary, remote work flexibility, and opportunities for travel and professional development.
- Other info: Enjoy autonomy, mentorship, and a supportive team environment.
- Why this job: Make a real impact by transforming disengaged clients into loyal advocates.
- Qualifications: Fluent in French and English with experience in customer success or account management.
The predicted salary is between 51000 - 55000 £ per year.
Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes.
We’re looking for a French-speaking Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France. This is not your typical Customer Success role. You’ll combine relationship management, problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams. Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential.
If you’re someone who takes initiative, thrives in ambiguity, and enjoys figuring things out without being spoon-fed, this is where you’ll excel.
What You’ll Be Doing:
- Account Ownership & Growth
- Manage ~5 key accounts (Gold/Platinum level, ~750K ARR)
- Build strong relationships with French-speaking stakeholders across multiple business units
- Drive retention, renewals, and long-term account growth
- Turn disengaged customers into high-value partnerships
- Customer Success & Value Delivery
- Use data and insights to tell a story and demonstrate value
- Identify opportunities to improve customer outcomes and adoption
- Act as a trusted advisor – not just a reactive support contact
- Cross-Functional Collaboration
- Drive outcomes without direct authority across teams
- Translate customer needs between French-speaking clients and internal teams
- Coordinate with Sales, support, field service, and order management
- Support onboarding, installation, billing queries, and service delivery
What We’re Looking For
Must Have:
- Fluent (professional level) French and English
- Experience in Customer Success, Account Management, or similar – (Mid to Enterprise level)
- Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)
- Strong problem-solving ability and logical thinking
- Ability to engage and communicate with senior stakeholders (C-level exposure)
- High levels of ownership, resilience, and follow-through
- Experience in data-driven environments
- Experienced with discussing data & analytics to customers
- Comfortable making decisions
Nice to Have:
- Experience in industries like telecoms, fleet, construction, or equipment leasing
- Previous exposure to sales or cold outreach (helpful for building relationships from scratch)
- Experience managing complex, multi-entity accounts
What Sets This Role Apart:
- Autonomy from day one – you'll lead outcomes with access to resources, mentorship, and team support
- Broad scope – customer success + operational + commercial
- Real impact – huge opportunity to grow accounts and shape relationships
- Data-driven storytelling – you’ll use insights to influence decisions
- Relationship-building opportunity– turning disengaged clients into loyal advocates
What Success Looks Like:
Within your first few months, you will:
- Be operating largely independently
- Have built strong relationships with your key stakeholders
- Be driving renewals, retention, and growth across accounts
- Delivering clear, demonstrable value to your customers
- Be seen as a trusted partner, not just a supplier
Location & Travel:
UK-based role. Travel to customer sites across the UK (quarterly). Travel to France ~2–4 times per year.
Why Join?
This is a role for someone who wants more than just “managing accounts.” You’ll step into a position where:
- You can build something from scratch
- Your initiative and ideas genuinely matter
- You’ll develop a mix of commercial and relationship skills
- You’ll directly influence customer growth and business success
How we reward you:
- OTE 51,000 to 55,000
- Remote working with flexibility
- Opportunity to travel across the UK and internationally (including Europe)
- A role with high autonomy and real ownership of outcomes
- Exposure to a diverse range of industries and customers
- A supportive team environment with regular coaching and development
Sound Like You?
If you’re a curious, proactive problem solver who enjoys owning opportunities and building relationships, we’d love to hear from you.
Customer Success Specialist (French Speaking) employer: Vontier Corporation
Teletrac Navman is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to take ownership of their roles while providing ample opportunities for personal and professional growth. With a focus on innovation and collaboration, the company offers a flexible remote working environment, competitive compensation, and the chance to make a real impact by transforming customer relationships and driving business success across diverse industries. Join us to be part of a passionate team dedicated to navigating challenges and seizing new opportunities in the telematics and connected mobility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist (French Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vontier Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vontier Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist (French Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vontier Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Vontier Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vontier Corporation!
How to prepare for a job interview at Vontier Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
