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- Tasks: Support unpaid carers through assessments and referrals in a dynamic team environment.
- Company: Join VONNE, a charity dedicated to empowering and supporting carers in the community.
- Benefits: Enjoy a competitive salary, potential for remote work, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive culture.
- Qualifications: Strong communication skills and a passion for helping others are essential; experience is a plus.
- Other info: Diversity is welcomed, and informal discussions about the role are encouraged.
The predicted salary is between 19700 - 23800 £ per year.
Join to apply for the Triage and Assessment Worker role at VONNE (Voluntary Organisations\’ Network North East)
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Join to apply for the Triage and Assessment Worker role at VONNE (Voluntary Organisations\’ Network North East)
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Tuesday, August 26, 2025 – 12:00
Based: Gateshead
Salary: £22,716 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Administration
Hours: 35 hours per week.
Based: Aidan House, 401 Sunderland Road, NE8 3HU, Gateshead, Tyne & Wear
Salary: £22,716.89 rising to £23,204.05 following 6 months successful probation period.
Background
Carers Federation Ltd is a national charity and company limited by guarantee established in 1992 to empower and support carers, the people for whom they care and the wider community. The charity is managed by a Board of Trustees elected by our membership.
Carers Federation has successfully been awarded a 3-year contract by Gateshead Council and North East and Cumbria ICB to deliver an all-age carers support service for unpaid carers living in and around Gateshead. Due to an internal promotion there is an opportunity for a successful applicant to be part of the dynamic and passionate Caregivers Connected service and provide a strength-based triage process to all carers wanting to access the service.
Job Role
We are looking for an individual who is experienced in undertaking robust, quality assessments as part of a triage process, who is engaging, open to conversation and able to actively listen to ensure carer’s stories are captured at initial contact.
The Successful Applicant Will
- Triage all carers contacting/being referred into the Caregivers Connected service.
- Complete carers’ assessments and respite referrals depending on the level of need for the carer.
- Utilise the service’s tier process to support in identifying the level of need for individual carers (refer to support workers if level 2 or 3 support required).
- Ensure all carers are registered with Caregivers Connected Gateshead if requested.
- Provide information and practical support to carers, ensuring young carers are referred to the in-house specialist young carers team.
- Demonstrate an understanding of carers’ needs.
- Show confidence in supporting carers over the telephone and on occasions face to face.
- Show confidence with the diverse issues that can affect carers’ lives.
- Be transparent, open and honest with internal and external individuals.
- Have the ability to work as a team and share initiatives.
- Accurately record notes, both written and on a database.
- Have good communication skills and confidence in answering phones.
- Have good computer skills.
- Be willing to learn and progress throughout the role.
To be considered for the post, you will need to have well developed listening and communication skills, an understanding of carers’ issues, the ability to manage your own workload and be a good team player. You will be based in Aidan House, Gateshead with the availability of home working once probation is completed.
This post is subject to medical, reference and enhanced DBS checks.
We welcome diversity and encourage applicants from all backgrounds to apply.
We also welcome an informal discussion about the roles – please contact: Peter Thorp, Service Manager: p.thorp@carersfederation.co.uk
Closing and Interview Dates
Applications close on Tuesday 26th August 2025 at midday.
Interviews will be held on Tuesday 2nd September 2025.
Applications
Please apply online at www.carersfederation.co.uk and complete the application form.
If you require any assistance, please email recruitment@carersfederation.co.uk or call 0115 962 9363.
Please quote the reference AC/GH/TAW when applying for this role.
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Triage and Assessment Worker employer: VONNE (Voluntary Organisations' Network North East)
Contact Detail:
VONNE (Voluntary Organisations' Network North East) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Assessment Worker
✨Tip Number 1
Familiarise yourself with the specific needs of carers in your area. Understanding their challenges and how the Caregivers Connected service addresses these will help you engage more effectively during interviews.
✨Tip Number 2
Practice your active listening skills. Since the role involves capturing carers' stories, being able to demonstrate this skill in a mock interview or through role-play can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the non-profit sector, especially those involved with carers' services. This can provide you with insights and potentially valuable connections that may help during the application process.
✨Tip Number 4
Be prepared to discuss your experience with diverse issues affecting carers. Think of examples from your past work or volunteer experiences that showcase your understanding and empathy towards their situations.
We think you need these skills to ace Triage and Assessment Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Triage and Assessment Worker position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in triage processes, assessments, and communication skills. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Strong Cover Letter: Your cover letter should express your passion for supporting carers and your understanding of their needs. Mention specific experiences that showcase your listening and communication skills, as well as your ability to work as part of a team.
Follow Application Instructions: Make sure to apply online through the specified website and complete the application form as instructed. Double-check that you have included all necessary documents and information before submitting your application.
How to prepare for a job interview at VONNE (Voluntary Organisations' Network North East)
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Triage and Assessment Worker. Familiarise yourself with the triage process and the specific needs of carers, as this will help you answer questions more effectively.
✨Showcase Your Listening Skills
Since the role requires strong listening skills, be prepared to demonstrate this during the interview. You might be asked situational questions where you can showcase how you actively listen and respond to others' needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle various situations involving carers. Think of examples from your past experiences that highlight your ability to manage challenging conversations.
✨Express Your Teamwork Spirit
The job requires working as part of a team, so be ready to discuss your previous teamwork experiences. Highlight how you collaborate with others and share initiatives, as this will show your potential employer that you are a good fit for their team-oriented environment.
