At a Glance
- Tasks: Lead teams to support individuals with learning disabilities in their own homes.
- Company: Join New Prospects, a values-driven not-for-profit organisation.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social care and a Level 3 qualification in Health and Social Care.
The predicted salary is between 37193 - 37193 £ per year.
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Monday, September 28, 2026 - 11:59
Based: North Tyneside
Salary: £37,193 Per Annum
Salary Type: Fixed
Location: Tyne and Wear
Role description: Manager
Are you an experienced social care professional who believes that great support should enable people with a learning disability to live the life they choose? You may be already managing a service or team and looking for an organisation where values genuinely influence the way things are done. Or you may be an experienced senior or lead support worker who's ready to take the next step into management.
New Prospects is a growing, local not-for-profit organisation that has been supporting people with a learning disability for more than 30 years. They support people to live the lives they choose, whether they need support 24 hours a day or just a little each week. They are well established and connected across the North East, while retaining the personal, values‑led approach that has shaped the organisation over the years.
The role: As a Support Manager, you'll lead a number of small staff teams supporting people in their own homes across North Tyneside and Newcastle. You'll get to know the people New Prospects supports properly, as well as their families, staff teams and other professionals. You'll make sure support is safe, well organised and consistently high quality – but just as importantly, genuinely built around the individual rather than the needs of the service. This is a hands‑on management role. You'll coach and support staff, lead by example, solve problems and keep an eye on quality and compliance. You'll need the confidence to challenge when something isn't right and be prepared to step in when things get difficult.
Your responsibilities will include:
- Staff supervision and development
- Safeguarding
- Support planning and risk management
- Rotas and staffing
- Quality assurance
- Relationships with families and professionals
At the heart of all of this is helping people have greater choice, control, relationships, opportunities and involvement in their communities.
Who are we looking for? We're looking for somebody who understands good social care and knows how much difference good leadership can make. You might already be a manager, or you could be an experienced senior, lead support worker or team leader ready for your next step. What's important is that you have experience of supporting people with a learning disability or other support needs and can demonstrate your ability to lead, motivate and develop others. You'll be organised, calm under pressure and able to build positive relationships, while having the confidence to challenge practice when something isn't right. You'll also have a Level 3 or above qualification in Health and Social Care, or a relevant professional qualification such as Social Work, Youth Work or Nursing. Most importantly, your values will fit with New Prospects. You'll be thoughtful, open, curious and kind, with high expectations of what is possible for the people you support and the teams you lead.
Why New Prospects? You'll join a supportive and growing organisation where people know each other, good ideas can actually go somewhere and staff are encouraged to learn and develop. Progression isn't just something New Prospects puts in a recruitment advert. Their current CEO began as a Project Worker, their Head of Finance and Admin started as a Clerk, and three of their four Service Managers originally joined as Support Workers.
Benefits Include:
- £37,193 salary, plus additional on‑call payments
- 28 days' annual leave, rising to 33 days, plus 8 Bank Holidays
- Pension scheme and Employee Assistance Scheme
- Training, development and genuine opportunities to progress
- Flexible working arrangements
The role is based from Whitley Bay, working across North Tyneside and Newcastle. It's a 39‐hour week, usually Monday to Friday, although some evening and weekend flexibility is required. The role also participates in an on‑call rota.
Support Manager employer: VONNE (Voluntary Organisations' Network North East)
VONNE is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture, opportunities for professional development, and a focus on employee growth, working as a Dementia Care Navigator in Sunderland offers the chance to contribute to vital services while enjoying a fulfilling career. The organisation values innovation and collaboration, ensuring that every team member feels valued and empowered in their role.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at VONNE (Voluntary Organisations' Network North East).
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from VONNE (Voluntary Organisations' Network North East)!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like VONNE (Voluntary Organisations' Network North East), will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at VONNE (Voluntary Organisations' Network North East) or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to VONNE (Voluntary Organisations' Network North East):Before hitting send, make sure to tailor your application specifically to VONNE (Voluntary Organisations' Network North East)! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at VONNE (Voluntary Organisations' Network North East)
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
