Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Thursday, August 6, 2026 - 23:59
Based: Sunderland
Salary: £30,000 to 35,000 Per Annum
Salary Type: Salary Scale
Location: Tyne and Wear
Role description
Manager: Are you an Operations Manager with a passion for supporting charities and purpose-driven organisations to thrive? Do you have a proven track record of managing client relationships, coordinating projects, improving operational processes, and leading a team to deliver outstanding results? If so, we'd love to hear from you.
At Ability Consultants, we support charities, CICs, schools, social enterprises, and community groups across the UK to secure vital funding and deliver lasting impact. Our clients trust us to provide expert fundraising support, helping them focus on what they do best while we secure the resources they need to grow and succeed.
The Role
As Our Operations Manager, You Will
- Manage client accounts, ensuring excellent communication, timely delivery, and high levels of client satisfaction.
- Lead and support a small team, overseeing workloads, performance, and the delivery of high-quality services.
- Coordinate projects, deadlines, and operational activities to ensure smooth service delivery.
- Support funding applications and bid writing when required, including identifying opportunities and maintaining records.
- Oversee administration, CRM systems, reporting, and organisational processes.
- Manage organisational communications, including shared inboxes and social media.
- Build and maintain positive relationships with clients, colleagues, partners, and stakeholders.
- Drive continuous improvement by developing efficient systems and processes that support business growth.
What We’re Looking For
- Proven experience in operations management, business support, or a similar role.
- Experience managing client relationships, projects, and competing priorities.
- Strong leadership skills with experience supporting and motivating a team.
- Excellent organisational, communication, and problem‑solving abilities.
- Confidence using Microsoft Office, CRM systems, and project management platforms.
- The ability to improve processes, manage multiple deadlines, and work independently.
- A professional, proactive, and client-focused approach.
- A passion for supporting charities, community organisations, and purpose-driven businesses to succeed.
Why Join Ability Consultants?
- Salary: £30,000‑35,000 per annum (FTE)
- Permanent contract
- Hybrid working (Washington office and home working)
- 28 days annual leave (including public holidays)
- Access to Bright Exchange and Employee Assistance Programme
- Work with inspiring charities and organisations across the UK
- Join a consultancy with an outstanding Net Promoter Score of 69, reflecting exceptional client satisfaction.
Operations Manager in Sunderland employer: VONNE (Voluntary Organisations' Network North East)
VONNE is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture, opportunities for professional development, and a focus on employee growth, working as a Dementia Care Navigator in Sunderland offers the chance to contribute to vital services while enjoying a fulfilling career. The organisation values innovation and collaboration, ensuring that every team member feels valued and empowered in their role.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
