Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline: Friday, November 27, 2026 - 09:00
Based: Gateshead
Salary: £26,607 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
Role description: Project Support
Are you a great communicator who enjoys helping people navigate complex situations? Do you want a career where your work has a genuine impact on people's lives?
We're looking for CLA Triage Workers to join our Civil Legal Advice (CLA) team. This is an exciting opportunity to become the first point of contact for people seeking advice on discrimination and education law, helping them understand their rights while building a rewarding career in legal advice.
No previous legal experience? That's okay. If you have excellent communication skills, enjoy problem-solving and are passionate about supporting others, we'll provide comprehensive training and clear opportunities to progress into a Trainee Caseworker and, ultimately, a Caseworker role.
What You'll Be Doing
- Speak with clients on our national Civil Legal Advice telephone service.
- Listen carefully, understand their circumstances and identify how we can help.
- Provide accurate, impartial information about legal rights and responsibilities.
- Deliver an outstanding client experience with empathy, professionalism and respect.
- Support our legal team by carrying out research and preparing documentation where needed.
- Help identify emerging issues affecting our clients to support wider campaigning and policy work.
- Maintain accurate case records and work within legal aid requirements.
What We're Looking For
- Communicates clearly and confidently with a wide range of people.
- Can explain complex information in a simple and accessible way.
- Is organised, accurate and able to follow processes.
- Is confident using IT and digital systems.
- Has a genuine commitment to helping others and delivering excellent customer service.
Experience in advice work or knowledge of discrimination or education law is welcomed but not essential—we'll give you the training you need to succeed.
CLA Triage Worker in Gateshead employer: VONNE (Voluntary Organisations' Network North East)
VONNE is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture, opportunities for professional development, and a focus on employee growth, working as a Dementia Care Navigator in Sunderland offers the chance to contribute to vital services while enjoying a fulfilling career. The organisation values innovation and collaboration, ensuring that every team member feels valued and empowered in their role.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
