At a Glance
- Tasks: Empower clients to regain financial control and provide expert debt advice.
- Company: Join Citizens Advice, a passionate team dedicated to transforming lives.
- Benefits: Competitive salary, extensive training, and a chance to make a real impact.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be a lifeline for those in financial distress and help them find hope.
- Qualifications: Experience in debt advice, strong empathy, and excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Fixed term
Role Type: Employment
Hours: Full time
Application deadline: Friday, July 10, 2026 - 16:30
Based: Redcar Cleveland
Salary: £29,000 to £30,000 Per Annum
Salary Type: Salary Scale
Location: Teesside
Role description: Officer
This is not just a job – it’s an opportunity to be a vital part of someone’s journey from financial distress to stability, hope, and freedom. Our Money Advice Team is ambitious, hardworking, and deeply committed. We place client wellbeing at the heart of everything we do and are proud of our reputation for delivering high-quality advice that transforms lives.
As a fully accredited Debt Advisor, you’ll be doing more than giving advice – you’ll be offering people a lifeline. You’ll lift the burden of unmanageable debt, help clients see a way forward, and stand alongside them as they regain control. You’ll advocate on their behalf with creditors, removing the fear and anxiety that financial challenges bring. You’ll assess each client’s situation with care and insight, identifying the best strategies and options to resolve their debts. Just as importantly, you’ll provide practical budgeting support and income maximisation advice to build long-term financial resilience.
This is also a regulated role, and you’ll be expected to follow clear procedures in line with the Financial Conduct Authority (FCA) Code of Conduct. This ensures that every piece of advice you give is not only high quality and ethical, but also fully compliant and process-driven – providing clients with consistent, trustworthy support they can rely on. This role is about impact – real, meaningful, measurable impact on people’s lives. You’ll see the difference you make in reduced stress, renewed confidence, and financial stability.
What You’ll Need:
- A deep sense of empathy and compassion
- Strong numeracy and writing skills
- Excellent attention to detail
- The ability to communicate clearly and manage your time effectively
- Experience in debt and money advice
- Above all, the drive to make a difference in people’s lives
We will provide you with extensive training and development, helping you grow in confidence and capability as you deliver first-class advice that really matters.
Closing Date: Friday 10th July at 4.30pm
This role is subject to an enhanced DBS check.
For an application pack email admin.desk@citizensadvicedrc.org.uk (CV’s are not accepted). We are a proudly inclusive organisation – diverse voices and experiences make us stronger.
Finance and Debt Specialist employer: VONNE (Voluntary Organisations' Network North East)
Citizens Advice Darlington, Redcar and Cleveland is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on employee development and a supportive work culture, we empower our Finance and Debt Specialists to transform lives through high-quality financial advice. Located in the heart of Teesside, our team thrives on collaboration and compassion, ensuring that every member feels valued and equipped to make a difference.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
