At a Glance
- Tasks: Support Money Advice caseworkers by providing administrative assistance and client communication.
- Company: Join North Tyneside Citizens Advice, a charity dedicated to helping people with debt advice.
- Benefits: Enjoy a salary of £24,263, generous leave, and career development opportunities.
- Other info: Full training provided, with excellent career growth potential in a dynamic team.
- Why this job: Make a positive impact in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Customer service skills, teamwork, and a willingness to learn are essential.
The predicted salary is between 24263 - 24263 £ per year.
Contract Details
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Based: North Tyneside
Location: Tyne and Wear
Salary: £24,454 per annum
Application deadline: Friday, May 29, 2026
Job Description
Debt Support Officer – Social Welfare Team, working with Money Advice services.
Benefits
- Salary of £24,454 per annum
- Workplace pension scheme
- Generous leave entitlement starting at 24 days per year (in addition to bank holidays) and rising to 29 days with long service
- Paid Birthday Day off after 12 months service
- Employer Assistance programme with Health Assured offering 24/7 support and legal services
- Career development opportunities within the service with the opportunity to work towards full accreditation to deliver debt advice
- Develop skills through full training
- Work that makes a positive impact
- Town centre location with good transport links
- Positive working environment
Day to Day Responsibilities
- Providing general administrative support to our Money Advisers in the Social Welfare Advice Team
- Acting as the initial point of contact for clients across all relevant channels
- Managing calls from clients, third parties, other local Citizens Advice staff and partner agencies
- Processing information received from clients to contribute to the progress of their case
- Inputting and maintaining client data into internal case management systems
- Using the debt assessment tool to help gather information, including completing a budget, from clients in preparation of their appointment
- Sending appointment reminders, e‑signature requests and SMS to clients
- Collecting information from creditors, local authority and utility companies to support the work of the adviser
- Completion of the Adviser Learning Programme and Money Advice accreditation programme
Requirements
- Customer service skills or experience of working with people in the last 12 months
- Excellent IT skills, experience of Outlook 365 and SharePoint
- Ability to work constructively as part of a team
- Ability to communicate effectively with clients
- Ability to maintain boundaries and keep confidentiality
- Ability to undertake administrative tasks effectively
- Willingness to learn and attend training and supervision
- Well organised and attention to detail
- Experience of working to deadlines in a fast‑paced environment
Essential Skills
You will need a good working knowledge of Outlook 365, Word and Excel, proven strong customer service skills.
Equal Opportunities
North Tyneside Citizens Advice are an equal opportunities employer and are committed to promoting a diverse and inclusive workforce. Applications are welcomed and encouraged from all individuals who believe they fit the essential requirements of the job.
Debt Support Officer employer: VONNE (Voluntary Organisations' Network North East)
North Tyneside Citizens Advice is an exceptional employer, offering a supportive and positive work environment where you can make a meaningful impact in the community. With generous leave entitlements, a workplace pension scheme, and opportunities for career development, including full training and accreditation in debt advice, this role as a Debt Support Officer provides not only job satisfaction but also a chance to grow professionally. Located in the heart of North Shields with excellent transport links, you'll be part of a dedicated team committed to helping individuals navigate their financial challenges.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Support Officer
✨Tip Number 1
Get to know the company! Research North Tyneside Citizens Advice and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! As a Debt Support Officer, you'll be interacting with clients regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to social welfare. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at North Tyneside Citizens Advice. Don’t miss out!
We think you need these skills to ace Debt Support Officer
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to check out our website and get familiar with what we do. Understanding our mission at North Tyneside Citizens Advice will help you tailor your application and show us why you're a great fit!
Follow the Instructions:Make sure you download the application form from our website and fill it out completely. We don’t accept CVs, so stick to the form and give us all the info we need to see how awesome you are!
Show Off Your Skills:In your application, highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team and support our Money Advice caseworkers!
Keep It Professional:While we love a friendly tone, make sure your application is clear and professional. Double-check for any typos or errors before sending it off. A polished application shows us you’re serious about joining our team!
How to prepare for a job interview at VONNE (Voluntary Organisations' Network North East)
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Debt Support Officer. Familiarise yourself with the tasks mentioned in the job description, like providing administrative support and using the debt assessment tool. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your customer service experience. Think of specific examples where you've helped someone or resolved an issue. This will show that you can communicate effectively and maintain confidentiality, which are key skills for this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team, training opportunities, or the types of cases you might handle. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions related to teamwork and handling deadlines will help you feel more at ease during the actual interview.
