At a Glance
- Tasks: Provide expert advice on welfare benefits and support older people in maximising their income.
- Company: Age UK Sunderland, dedicated to improving lives of older individuals.
- Benefits: Competitive salary, generous leave, pension, and ongoing personal development.
- Other info: Join a passionate team focused on mental and physical wellbeing.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Knowledge of welfare benefits and strong communication skills required.
The predicted salary is between 25935 - 25935 £ per year.
Contract Type: Permanent
Role Type: Employment
Hours: Full time
Application deadline: Thursday, September 10, 2026 - 09:00
Based: Sunderland
Salary: £25,935 Per Annum
Salary Type: Fixed Salary
Location: Tyne and Wear
About The Role
We are looking for a highly organised, self-motivated Welfare Benefits Advisor with excellent communication skills and strong knowledge and experience of welfare benefits. You will help people aged 50 and over to maximise their income and access the support to which they are entitled.
What You Will Do
- Provide timely, accurate advice on welfare benefits by telephone, during home visits and at welfare benefit drop-in sessions.
- Support claimants through the DWP application and verification process, as Age UK Sunderland is an Alternative Office for the DWP.
- Manage a busy caseload, working both autonomously and collaboratively.
- Build effective partnerships and links with information and advice services across the City of Sunderland.
What We Are Looking For
- Current knowledge of welfare benefits and experience of supporting income maximisation.
- A good standard of education, strong IT skills and a willingness to learn new software packages.
- A sound understanding of GDPR and the ability to explain complex issues clearly.
- Professionalism, flexibility and empathy for the needs and aspirations of older people.
- A full driving licence and access to a car for work purposes.
What We Offer
A competitive salary, generous annual leave and pension entitlement, ongoing personal development, and the opportunity to work alongside people who are passionate about helping individuals achieve good mental and physical wellbeing and live life to the full.
Welfare Benefits Advisor in Sunderland employer: VONNE (Voluntary Organisations' Network North East)
Age UK North Tyneside is an exceptional employer that fosters a supportive and inclusive work culture, dedicated to making a positive impact in the community. Employees benefit from opportunities for professional growth and development, alongside a strong emphasis on teamwork and collaboration. Working in this vibrant location allows you to contribute to meaningful initiatives while enjoying a fulfilling career in the charity sector.
Contact Details:
VONNE (Voluntary Organisations' Network North East) Recruitment Team
