Field Services Engineer in Somerset

Company Overview

At Voneus, we challenge the status quo of rural broadband by leveraging cutting-edge fibre and wireless technology to bring ultrafast connectivity to hard-to-reach areas. Our mission is to bridge the digital divide, ensuring that even the most remote communities have access to high-quality, reliable internet services. We are one of the largest rural broadband providers in England and Wales, transitioning from wireless broadband specialists to ultrafast fibre-optic network builders, often surpassing urban connectivity in traditionally underserved areas.

Purpose Of The Role

The Field Engineer is responsible for the installation, maintenance, and troubleshooting of Fixed Wireless Access (FWA), Gigabit Wireless Access (GWA), and Fibre-to-the-Premises (FTTP) networks. This role plays a key part in ensuring a seamless and high-quality experience for customers by deploying and servicing network equipment efficiently. The role involves a mix of hands-on fieldwork, technical troubleshooting and customer interactions, requiring the ability to diagnose network faults, optimise wireless and fibre connections and ensure service reliability. The Field Engineer will work both independently and collaboratively with internal teams, contractors and customers, providing expert support and maintaining Voneus' high service standards.

Key Responsibility Areas

• Network Installation and Maintenance
  • Install, configure, and maintain FWA, GWA, and FTTP network infrastructure.
  • Deploy network equipment on streetlights, residential properties, and commercial premises.
  • Install and align P2P links, wireless radio products, CAT5 cabling, routers, and switches.
  • Perform site audits and Line of Sight (LOS) checks to ensure optimal connectivity.
  • Conduct network testing and diagnostics to identify and resolve service-impacting faults.
  • Upgrade and expand the wireless network infrastructure to improve coverage and reliability.
  • Ensure minimal service disruption by carrying out proactive maintenance and customised equipment upgrades.
• Fault Resolution and Service Calls
  • Respond to network faults and service disruptions, diagnosing and resolving issues effectively.
  • Work within an on-call rota system to provide timely technical support for network outages.
  • Engage with internal support teams to escalate and resolve complex technical issues.
  • Keep accurate logs of service visits, fault resolutions, and equipment replacements.
• Customer Installations and Support
  • Carry out new customer installations for wireless and FTTP networks as required.
  • Ensure all installations meet company standards and provide a high-quality customer experience.
  • Communicate clearly with customers, explaining service features and troubleshooting basic issues.
  • Provide excellent customer service, addressing queries and ensuring installations are completed efficiently.
• Health & Safety Compliance
  • Ensure all work is carried out safely, adhering to health and safety regulations and company policies.
  • Use appropriate safety equipment and procedures when working at heights, on rooftops, or using MEWPs.
  • Report any safety incidents or hazards, ensuring corrective actions are taken as needed.
  • Complete mandatory safety training and stay up to date with compliance requirements.
• Reporting and Process Improvements
  • Maintain accurate documentation for all installations, fault resolutions, and network upgrades.
  • Contribute to process improvements by identifying recurring technical issues and recommending solutions.
  • Provide feedback to technical teams to enhance network stability and service efficiency.

What skills do you need?

• Proven experience in network installation and troubleshooting, particularly in FWA, GWA, and FTTP.
• Knowledge of network diagnostics, P2P links, CAT5 cabling, and wireless radio products.
• Experience configuring and deploying routers, switches, and network cabinets.
• Familiarity with service testing tools to assess signal strength and connection integrity.
• Basic understanding of IP networking and wireless network optimisation.
• Problem solving & decision making.
• Customer interaction and awareness.
• Health and safety awareness.
• Flexibility and adaptability.

To be successful in this role

• Have gained experience within a similar role.
• Be a team player.
• Possess a strong work ethic with a can-do attitude.
• Have excellent attention to detail.

What we offer in return

• Basic salary.
• 25 days annual leave, plus bank holidays.
• Life assurance & Income protection.
• 8% matching on our pension scheme.
• Health cash plan.
• Employee referral scheme.