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- Tasks: Lead the implementation of innovative cloud communication solutions for businesses.
- Company: Join Vonage, a global leader in cloud communications.
- Benefits: Work from home, competitive salary, and opportunities for professional growth.
- Other info: Diverse team culture that values passion and unique backgrounds.
- Why this job: Make a real impact by innovating communication for brands like Airbnb and WhatsApp.
- Qualifications: 3+ years in technical leadership with expertise in CCaaS/UCaaS ecosystems.
The predicted salary is between 60000 - 80000 £ per year.
Join Vonage and help us innovate cloud communications for businesses worldwide!
We help customers meet their business communication needs through the successful delivery of Vonage’s entire portfolio of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions. Our customers demand exceptional experiences with products and services delivered on time, within budget and in line with technical, operational and functional expectations. Our job is to ensure this happens through the application of customer, business, technical and service understanding that orchestrates a high-complexity technical deployment across a unified approach.
Essential Job Functions
- Technical Integration Oversight: Lead the implementation of Vonage Contact Center services. Ensure team members correctly configure the Call Center Platform, and Data Adapters.
- Architectural Guidance: Serve as the technical authority for the team when mapping Vonage CCaaS features (IVR, Omni-channel routing, and Queue management) to CRMs.
- Operational Engineering: Identify technical bottlenecks in the integration process. Develop and standardize reproducible implementation templates to reduce 'Time-to-Revenue' for customers integrations.
- Team Technical Development: Conduct configuration reviews and mentor staff on the technical nuances of Vonage solutions, ensuring the team stays current on Vonage product updates.
- Cross-Functional Technical Liaison: Partner with Product and Engineering to provide feedback on the Vonage Platform issues, reporting bugs or feature requests identified during customer deployments.
Requirements
- Experience: 3+ years of leadership in a technical implementation, CCaaS, or SaaS consulting environment.
- Domain Expertise: Expert-level understanding of CCaaS/UCaaS ecosystems and their technical relationship with CRM platforms.
- Technical Proficiency: Understanding of APIs (REST/SOAP), webhooks, and how they facilitate real-time data exchange between communication platforms and CRMs.
Education
- Bachelor’s degree in CS, IT, or equivalent experience.
- Salesforce Certified Administrator or ServiceNow Certified Admin certifications are highly preferred.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Technical Manager, Professional Services UK employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager, Professional Services UK
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to CCaaS and UCaaS. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your past projects and successes in technical implementations. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Vonage team.
We think you need these skills to ace Technical Manager, Professional Services UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Manager role. Highlight your leadership in technical implementations and any relevant CCaaS or SaaS experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about cloud communications and how your background aligns with our mission at Vonage. Be genuine and let your personality shine through!
Showcase Your Technical Skills: Don’t forget to mention your expertise in APIs, webhooks, and CRM integrations. We love seeing candidates who can demonstrate their technical proficiency and understanding of the CCaaS/UCaaS ecosystems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Vonage
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCaaS and UCaaS ecosystems. Be ready to discuss how these technologies integrate with CRM platforms, as this will show your expertise and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've led technical implementations or mentored team members. Highlight how you’ve tackled challenges and improved processes, as this aligns perfectly with the responsibilities of a Technical Manager.
✨Understand the Company’s Products
Familiarise yourself with Vonage’s portfolio, especially their Contact Center services. Being able to speak knowledgeably about their offerings and how they meet customer needs will demonstrate your genuine interest in the company.
✨Prepare for Technical Questions
Expect to answer questions about APIs, webhooks, and integration bottlenecks. Practise explaining complex technical concepts in simple terms, as this will be crucial when liaising with cross-functional teams.