Senior Strategic Business Associate

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Why this role matters;

Take on a pivotal role at the forefront of “outside-in” innovation, where you’ll shape the future of the Network API ecosystem. As a Senior Strategic Business Associate in the Strategic Business Development team, you will identify and unlock new use cases and opportunities with leading customers and partners, driving transformative solutions as we look to establish the network API space. Leveraging your consultative acumen and exceptional communication skills, you’ll empower customers to embrace innovative products and realize tangible value.

This is a bold new direction for our business, demanding individuals who thrive in dynamic environments and are adept at fostering high-impact relationships across internal teams and external stakeholders. Your ability to navigate complexity, influence decision-making, and deliver measurable outcomes will be key to achieving success for our customers and positioning the organization as a leader in innovation.

Your key responsibilities:

1. Development of pitch materials targeting key customers and partners to drive end-to-end value creation for both operators and enterprises.
2. Lead customer workstreams and strategic discussions to identify pain points, align on problem statements, and explore collaborative opportunities.
3. Facilitate strategic workshops to co-develop paper solutions, define key attributes, and articulate developer and customer success stories.
4. Apply structured business thinking to validate ideas through strategic fit, business viability, and technical feasibility assessments.
5. Collaborate with product, engineering, and technical teams to assess solution feasibility and identify capability gaps with potential partner support.
6. Define commercial and go-to-market flows , enabling value-based pricing and triple-win outcomes for Vonage, partners, and customers.
7. Drive solution delivery from ideation to scale , including customer customization, launch planning, and detailed handovers to business units.

What you will bring;

1. Customer obsession: Experience in interfacing with customers to extract addressable pain points, co-developing solution concepts, and illustrating path to success.
2. Consultative Selling: Demonstrated ability to craft compelling narratives and data-driven business cases that secure stakeholder buy-in and illustrate clear value argumentation.
3. Solution Consulting: Deep expertise in guiding customers on the adoption and customization of products to align with their goals and objectives.
4. Business and Commercial Acumen: Strong understanding of value-based pricing, revenue models, and developing triple-win scenarios for all stakeholders involved.
5. Market Introduction and Go-to-Market (GTM) Strategy: Experience in supporting market launches and shaping effective GTM motions tailored to customer and business needs.
6. Partnership Development: Track record of identifying and fostering high-value partnerships to address capability gaps and co-create solutions.
7. Complex Stakeholder Management: Ability to influence and build strong relationships across diverse internal and external teams to drive alignment and results.

Experience we consider a plus:

• Familiarity with the Network API landscape, including emerging trends, technological capabilities, and market drivers.
• Experience in the CPaaS / Communication API space.

How you\’ll benefit:

At Vonage, we offer exciting work, career growth opportunities, and a collaborative hybrid work environment. In addition to competitive pay and benefits, we provide unlimited discretionary time off and tuition reimbursement.

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

There’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you.

Who we are:

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

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