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- Tasks: Lead product management for our core CCaaS offerings and influence product strategy.
- Company: Join a dynamic IT Services and Consulting firm focused on innovative solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a cutting-edge team shaping the future of AI in contact centers.
- Qualifications: Mid-senior level experience in product management, especially with Salesforce integrations.
- Other info: Work closely with the Director of AI and Contact Center to drive impactful projects.
The predicted salary is between 43200 - 72000 £ per year.
Senior Product Manager
Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, encompassing our core CCaaS product, including but not limited to Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations, and our key integrations with Salesforce.
You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Product Management and Marketing
- Industries: IT Services and IT Consulting
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Senior Product Manager employer: Vonage
Contact Detail:
Vonage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarize yourself with the latest trends in CCaaS and Salesforce integrations. Understanding how these technologies work together will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the product management field, especially those who have experience with AI and contact center solutions. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences with product strategy and management. Be ready to share specific examples of how you've influenced product direction and outcomes in past roles.
✨Tip Number 4
Stay updated on the competitive landscape of IT services and consulting. Knowing your competitors and their offerings will help you articulate how you can contribute to our product strategy effectively.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Product Manager position. Understand the key responsibilities and required skills, especially those related to CCaaS products and Salesforce integrations.
Tailor Your CV: Customize your CV to highlight relevant experience in product management, particularly with AI, omnichannel solutions, and Salesforce. Use specific examples that demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product management and your understanding of the company's products. Mention how your background aligns with their needs and how you can contribute to their product strategy.
Highlight Relevant Achievements: In both your CV and cover letter, emphasize achievements that relate to the responsibilities outlined in the job description. Use metrics and data to quantify your successes in previous product management roles.
How to prepare for a job interview at Vonage
✨Understand the Product Landscape
Make sure you have a solid grasp of the CCaaS product offerings, especially Service Cloud Voice and its integrations with Salesforce. Familiarize yourself with how these products fit into the broader market and their competitive advantages.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you would influence the overall product strategy. Think about past experiences where you've successfully driven product decisions and be ready to share those insights.
✨Demonstrate Technical Acumen
Since this role involves working with AI Virtual Assistants and WFM integrations, brush up on your technical knowledge. Be ready to discuss how you can leverage technology to enhance product features and user experience.
✨Prepare for Behavioral Questions
Expect questions that assess your leadership and collaboration skills. Prepare examples that highlight your ability to work cross-functionally, especially in a product management context, and how you handle challenges in team settings.
